# Having trouble with logging emails

**URL:** <https://community.hubspot.com/t/having-trouble-with-logging-emails/130288>\
**Category:** Account & Settings\
**Tags:** free\
**Created:** [April 22, 2025, 1:25pm UTC](https://community.hubspot.com/t/having-trouble-with-logging-emails/130288 "2025-04-22T13:25:01Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![CSingh09](https://avatars.discourse-cdn.com/v4/letter/c/c68b51/32.png) [@CSingh09](https://community.hubspot.com/u/CSingh09)\
**Post date:** [April 22, 2025, 1:25pm UTC](https://community.hubspot.com/t/having-trouble-with-logging-emails/130288/1 "2025-04-22T13:25:01Z")

</div>

i am having issues with my hubspot gmail extension logging emails into hub. even when i manually click log through gmail, it does not log.

---

<div class="post-metadata">

**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [April 22, 2025, 1:28pm UTC](https://community.hubspot.com/t/having-trouble-with-logging-emails/130288/2 "2025-04-22T13:28:04Z")

</div>

Hi @CSingh09,

Could you please review these troubleshooting steps? [Troubleshoot the HubSpot Sales Chrome extension](https://knowledge.hubspot.com/connected-email/troubleshooting-the-hubspot-sales-chrome-extension#tracking)

For example, certain browser extensions are known to cause issues.

Best regards

---

<div class="post-metadata">

**Author:** ![CSingh09](https://avatars.discourse-cdn.com/v4/letter/c/c68b51/32.png) [@CSingh09](https://community.hubspot.com/u/CSingh09)\
**Post date:** [April 22, 2025, 9:35pm UTC](https://community.hubspot.com/t/having-trouble-with-logging-emails/130288/3 "2025-04-22T21:35:06Z")

</div>

Hey, none of the suggestions worked, I tried everything multiple times.