# Having problems sending emails **URL:** \ **Category:** Email Deliverability\ **Tags:** free\ **Created:** [July 9, 2024, 7:39am UTC](https://community.hubspot.com/t/having-problems-sending-emails/110913 "2024-07-09T07:39:56Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![SKalpaka](https://avatars.discourse-cdn.com/v4/letter/s/b77776/32.png) [@SKalpaka](https://community.hubspot.com/u/SKalpaka)\ **Post date:** [July 9, 2024, 7:39am UTC](https://community.hubspot.com/t/having-problems-sending-emails/110913/1 "2024-07-09T07:39:56Z")
Hello, I am new to hubspot and have had many issues sending emails out to my contacts. I was told to screenshot the reason for the emails not getting sent and i have attached the screenshot here. I believe there was a setting where people had to verify their email addresses and i had that set, but the thing is it didn’t even send an email to my email which i have verified and two or three others that had also verified their address. Can i resolve this by re-uploading/re-rgistering all the email addresses myself and then sending the emails? It is critical I get around this issuethank you ![hubspot email sending issue.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/a/a892b4cc3291683f05c55f139192f6808f54e70f.png) ![image.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/c/9/c93c2e7d1d3e4e35f9f747e51f82025c9b13adc0.png) ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [July 9, 2024, 7:42am UTC](https://community.hubspot.com/t/having-problems-sending-emails/110913/2 "2024-07-09T07:42:11Z")
Hi @SKalpaka, In the options / settings tab of your marketing email, you can specify a subscription type: ![](https://d2qpr2jzcazej7.cloudfront.net/original/3X/d/9/d938e2e025ff2ad7f734ab206c0d667b2042415a.png) Your contacts need to be opted into the subscription type that you chose there. Here’s you can set that opt-in: [Manage your contacts' messaging subscriptions](https://knowledge.hubspot.com/records/manage-your-subscription-preferences-and-types#update-subscriptions-on-the-contacts-home-page) ![karstenkoehler_1-1720511120278.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/6/c/6cc8938b60943d879bdb2ac92662c54aad8d49f4.png) HubSpot holds back emails with out subscription consent ( = opt-in for the subscription type chosen for the email) when the ‘Legal basis required’ checkbox is toggled in the GDPR settings: [Manage data privacy settings in your HubSpot account](https://knowledge.hubspot.com/privacy-and-consent/how-do-i-turn-on-gdpr-functionality-in-my-hubspot-account) When unchecked, emails can go out without subscription consent. That should solve your issue. Once you’ve completed these steps, you can clone your email and send again. Have a great day! ---
**Author:** ![SKalpaka](https://avatars.discourse-cdn.com/v4/letter/s/b77776/32.png) [@SKalpaka](https://community.hubspot.com/u/SKalpaka)\ **Post date:** [July 9, 2024, 7:44am UTC](https://community.hubspot.com/t/having-problems-sending-emails/110913/3 "2024-07-09T07:44:24Z")
Thanks, but how do I now contact all the people that i already have on my list? do I redo the process again and reupload the emails so i can contact them? thanks ---
**Author:** ![SKalpaka](https://avatars.discourse-cdn.com/v4/letter/s/b77776/32.png) [@SKalpaka](https://community.hubspot.com/u/SKalpaka)\ **Post date:** [July 13, 2024, 9:54am UTC](https://community.hubspot.com/t/having-problems-sending-emails/110913/4 "2024-07-13T09:54:50Z")
Hello, i followed the instructions above and i have now reached 28 out of 48 contacts. I still have issues reaching the last 20 and the reasoning says “Recipients Confirmation Required” which is different to last time. I toggled the privacy setting in the settings and sent the same email from scratch and i still ahve not managed to get through to the last 20. Is there a way I can contact them separately and ask they opt in or have i lost these contacts forever? I know for a fact they were interested, they just havent confirmed their emails 😞 thanks ---
**Author:** ![SKalpaka](https://avatars.discourse-cdn.com/v4/letter/s/b77776/32.png) [@SKalpaka](https://community.hubspot.com/u/SKalpaka)\ **Post date:** [July 13, 2024, 9:50am UTC](https://community.hubspot.com/t/having-problems-sending-emails/110913/5 "2024-07-13T09:50:03Z")
Hello and thanks for your efforts so far to help me. So I did both things you suggested and I have managed to reach 28 out of 48 contacts but I STILL have issues reaching the last 20 despite untoggling the legal basis element in the initial settings. I even recreated the email from scratch after i changed the privacy settings and resent to all the ones that i couldn’t reach and still no luck. What can I do now? The reasoning next to the unsent emails is " Recipient’s confirmation required" Is there a way I can manually send them an email with the confirmation request so they can opt in now to get the emails/newsletters? thanks so much