A hubspot sales rep created a new hub for us instead of upgrading our current hub, and we keep getting told that billing support will reach out, but we haven’t gotten one message from them. I’ve called twice and submitted 2 more support tickets and we get no response. I’ve been a hubspot admin for over 7 sales and marketing professional accounts, and one of hubspots biggest advocates, and this is absolutely ridiculous. Our business is being impacted every single day this issue persits, on top of us know getting charged for an account we can’t even use. All we want is hubspot sales professional.
Hey there, @LRector2 - thanks for reaching out on this. I’m going to send over a DM to ensure we’re getting you connected with the correct team. Keep an eye out!
Seala, Community Manager
Hey @LRector2 - been keeping a close eye on your ticket on the Support and Billing ends - it looks as though there has been a bit of progress in the past few days there, and that the last update was yesterday indicating that we were getting the subscription moved over to the correct Hub. Do let us know if you’re encountering further issues from here - we want to ensure you’re getting this rectified directly with our internal teams.