Have tried for 3 weeks to log in and purchase - still cant and I am giving up

Smart CRM & Sales Hub Account & Settings
1

Hi There, I have created a HubSpot Account and I am trying to log into it, I am not receiving the email because it looks like that there needs to be some hubspot emails allowlisted forst which may not have been done previously.

But I cannot get into the account to change all these details, due to not being able to receive the identification email. Can someone tell me what I am meant to do? I cant use a different email, I need the one that im using.

WE have a Hubspot Rep/affililiate, I don’t know what his place is, but we have set up the account with my work email, I added him as an admin, but now nobody can get in.

I desperately need to get onto this like yesterday, or I actually have to give up and our company wont be purchasing this. I am hoping that someone can help me please get into my account. THank you

2

Hi @BBetts0,

Thanks for reaching out to the Community!

Could you please try the following troubleshooting steps?

  • Confirm that your browser is supported by HubSpot.
  • If you have multiple email addresses, ensure that you’re using the email address associated with your HubSpot account.
  • Clear the cache and cookies in your browser and retry.
  • Check status.hubspot.com to see if there’s a known login issue. HubSpot will continue to update this page with any new information.
  • Try logging in from another network, such as a cellular network, to see if the issue is network-related. If you are able to log in from another network, contact your IT department or network administrator to troubleshoot the network issue.
  • Enable third-party cookies in your Chrome settings:
    In the upper right of your Chrome browser, click the three vertical dots, then select Settings.
    In the Privacy and security section, click Cookies and other site data.
    Ensure that Allow all cookies is selected.
    Try logging in to HubSpot again.

If those don’t work, please fill out this form, which will go directly to our HubSpot support team for further investigation of your situation.

Thanks!

Diana

3

Hi Diana, thank you so much for your reply. I have done all of that I have spoken to support, I have tried and tried and tried, the form has been sent. Thank you for your help anyway.
Warm Regards

4

Hi @BBetts0,

Thanks for the details!

It looks like you might have inadvertently unsubscribed from all HubSpot communications, and that would explain why you haven’t been receiving emails. I’ve gone ahead and resubscribed you, you should start getting them now. Could you please confirm if you can access your account without any issues? :slightly_smiling_face:

On a different note, I noticed you might have an interest in exploring our products further. If you are curious to learn more, please let me know, and I would be happy to connect you with one of our sales specialists who can provide you with more information.

Best,

Diana