I just want to be aware of the changes for seat management in HubSpot. Have core seats always had a cost, or is this a recent implementation?
HubSpot rolled out seats-based pricing in March of 2024. This took effect for new customers after March 5 and existing customers were to be migrated onto the seats-model over time.
I work in a few portals that were on the old pricing models and have been migrated to seats-based, usually with some generous adjustments to be sure all of their users were able to continue using HubSpot without big impacts to their contract pricing.
If you’re a HubSpot customer, I’d recommend reaching out to your customer success manager (or support to learn who that is). I’m sure they’d be happy to help you navigate seats.
That explains the recent transition, as we were still listed under the old pricing model for available seats.