All,
At the conclusion of a chatbot session, we want the user to be taken to a specific website. How do we do this?
Hey @JMaxfield, thanks for reaching out!
Redirects are not a native functionality for HubSpot chat, and that’s probably a good thing! If the user isn’t in control of how they’re engaging with your website, it’s bound to be a bad experience.
That said, you can at least present options to the user at any point in a chatbot conversation, including the conclusion:
- In the middle of a chat, you can use the “send message” action. It supports links and linked text, so you could use that space to explain where the link will take the user and what they’ll get out of it/what you need them to do
- If you’re using the “send to team member” action at the end of your chatbot to assign the conversation internally, you can also include links and linked texts within the message options to encourage the user to head to the other website
Outside of the chatbot, you can also build a supporting email workflow if you have at least Marketing Hub Professional. Once a chat is completed (or the user reaches a certain stage in the chatbot), you can fire off an email containing a link to the specific website and an explanation of why the uer should go there. That can help encourage the user to take the desired action.
Just keep the user experience in mind and make sure that you’re providing a clear, expected transition.
Hope this helps!!