Has anyone experienced the same issue? If so, how did you renew or reactivate your certificate?

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Has anyone experienced an issue with their HubSpot Academy certificates?

I completed the course and it shows as Completed in my account, but when I checked the certificate, it appears as Expired.

I’m not sure if this is a normal situation or if there’s something wrong with my account or certificate. I also can’t seem to use the certificate normally or get a valid version of it.

Has anyone experienced the same issue? If so, how did you renew or reactivate your certificate?

I’d really appreciate any help or guidance. :folded_hands:t2:

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Hey @MariamTareq,

Welcome to the community1 :partying_face: :glowing_star:

Certificates do indeed expire like seen in this KB Article here: Validity period of HubSpot certifications

However, if you think this might be an error, please let me know the course name and I’ll gladly take a look for you!

Sam, Community Manager

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Hi! Thank you for your response. I’m trying to renew my certifications, but I can’t remember which email address I used for my HubSpot Academy account. Could you please help me identify the email associated with my certifications?

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Hey @MariamTareq!

Thanks for the response.

I searched this on our end and DM’d you the two email addresses you can look into. With those, you can look into the certifications on each profile by following these steps seen in our KB here: Academy certifications | Frequently Asked Questions

  1. Log in to HubSpot
  2. Click your account name in the top-right.
  3. Select HubSpot Academy.
  4. Open the My Profile tab.

From there you should be able to see all of your certifications. Repeat the above steps with each of your Profiles.

Hope this helps!

Sam, Community Manager

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