# Hard Bounce Reason = Other

**URL:** <https://community.hubspot.com/t/hard-bounce-reason-other/73083>\
**Category:** Email Deliverability\
**Created:** [January 17, 2023, 4:34pm UTC](https://community.hubspot.com/t/hard-bounce-reason-other/73083 "2023-01-17T16:34:19Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![JBanks](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jbanks/32/2679_2.png) [@JBanks](https://community.hubspot.com/u/JBanks)\
**Post date:** [January 17, 2023, 4:34pm UTC](https://community.hubspot.com/t/hard-bounce-reason-other/73083/1 "2023-01-17T16:34:19Z")

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I’ve noticed that there are a large number of contacts in my HubSpot database whose ‘Email Hard Bounce Reason’ became ‘Other’ as soon as they were uploaded to the system.

I’m unsure why this could be, as surely HubSpot won’t know if the email bounces until an email is sent. Has anyone experienced anything like this before? I’m wondering if HubSpot is able to identify spam email addresses without sending an email?

Thanks in advance!

Jack

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [January 17, 2023, 4:42pm UTC](https://community.hubspot.com/t/hard-bounce-reason-other/73083/2 "2023-01-17T16:42:56Z")

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Hi @JBanks,

If you haven’t sent any emails to these contacts, I’d assume they’re global bounces: ‘a hard bounce for a permanent reason across three or more HubSpot accounts. Permanent bounces include [unknown user](https://knowledge.hubspot.com/email/what-is-the-difference-between-a-hard-bounce-and-a-soft-bounce#hard-bounce-errors-and-recommendations) and [mailbox full](https://knowledge.hubspot.com/email/what-is-the-difference-between-a-hard-bounce-and-a-soft-bounce#hard-bounce-errors-and-recommendations). Global bounces are [dropped](https://knowledge.hubspot.com/articles/kcs_article/email/analyze-your-marketing-email-campaign-performance#not-sent) from future emails across all HubSpot accounts.’

This usually shows up as a notice in the top left corner of a contact record. Could you check?

Best regards!

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<div class="post-metadata">

**Author:** ![JBanks](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jbanks/32/2679_2.png) [@JBanks](https://community.hubspot.com/u/JBanks)\
**Post date:** [January 17, 2023, 4:47pm UTC](https://community.hubspot.com/t/hard-bounce-reason-other/73083/3 "2023-01-17T16:47:58Z")

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Hi Karsten,

Thanks so much for the quick reply! That’s exactly the issue, thanks!