Hi - just contacted a member as her email hard bounced (due to her email security filter). But she has received the email
Please advise what I need to do to have this members emails register as delivered and not hard bounce
Hi @MKnight8,
The hard bounce label can only be removed in Marketing or CMS Hub Professional, unfortunately: https://knowledge.hubspot.com/email/how-can-i-send-an-email-to-a-contact-that-has-previously-bounced#remove-a-hard-bounce
It looks like you’re using the free CRM. In the free tools it’s not possible to make this change.
(Don’t shoot the messenger.)