@ThreadsHelp2018 I don’t know much about zendesk, but i use Close.io. They use Twilio, but from a user perspective its all ready and feels like part of close.io software. you dont need a separate subscription to kixie or aircall. And when somebody calls, the contact card automatically comes up on the screen. you just make and receive calls within close.io as much as you want. another feature close.io has, which is important if you call many numbers is the ability to drop a pre-recorded voicemail message. If I use HubSpot for calls now, all return calls are to my mobile phone, which i don’t like. In close.io we use a company number which is the main number for the whole business. Anyone of my employees can answer incoming calls. it works very well. I hope hubspot will develop calling further so that its also a good system for salespeople.
To summarize:
1. handle outgoing and incoming calls natively in hubspot (fine if hubspot uses twilio for this)
2. ability to have multiple numbers
3. voicemail message drop for speedy calling
4. contact card automatically pop up when someone calls.