I really think the best option is to integrate with existing systems. Just thinking about it sounds very useful to have incoming call in HS however I think most companies would also learn that have a calling tool which only works for the customer side for certain specific roles turns out not to be useful. Companies needs a cross company solutions and besides I think that HS has a lot of smaller companies as customers and in these it’s rare to find people working only 100% with the customer side. Everybody has to call a non customer sometimes. Everybody has to transfer to someone who is not on HS occasionally. You don’t want many phone systems that does not work together.
Best regards, | Med venlig hilsen | Mit freundlichen Grüßen | Med vänliga hälsningar
Kasper Dupont
CMO & CDO
+45 8844 2776
kd@lakgruppen.dk