Very important that it works in the app as well just like Zoom and Teams calling. Especially for sales which ended many organizations are on the road occasionally, but also field service reps.
You have service in HubSpot so it also has to offer queue and auto attendant functionality. It’s hard to do a mvp here. Maybe better integrations with calling platforms like Zoom is more obtainable. E.g. Zoom already today have a feature to pop open a url when a call is received using the caller id as parameter in a url. Now if contacts had a url also containing caller id rather than hs_object_id it could pop open the record and open register call…