Issue: HubSpot users cannot be assigned to more than one team.
Use Case(s): Management || Support
Management - Already discussed. Many of our jobs require that we are on multiple teams (e.g., compliance, safety, management, Sales, Marketing, etc, or any combination of the above).
Support - Support personnel are typically members of more than one group -- e.g., Email Support, HubSpot Support, Salesforce Support, Active Directory Support, X-Support. As technology permeates our lives to an ever increasing degree even non-support personnel are being tasked with support responsibilities. One example might be the Marketing Manager working on a data hygiene project with an audit team. Do we remove the Marketing Manager from their normal ‘team’ thereby causing them to lose access to any HubSpot assets (i.e., filters, etc.)?
As HubSpot moves deeper into the startup and SMB spaces the need for this capability will only increase. I honestly can’t name a single startup where any individual has a single role, or is part of a single team.
Maybe thinking of these things HubSpot is calling ‘teams’ as more like GROUPS will make it easier to see the endless overlapping possiblities.