# Google Contacts Syncing

**URL:** <https://community.hubspot.com/t/google-contacts-syncing/59624>\
**Category:** Sales Hub Tools\
**Created:** [June 23, 2022, 4:01am UTC](https://community.hubspot.com/t/google-contacts-syncing/59624 "2022-06-23T04:01:43Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![garyyyyt](https://avatars.discourse-cdn.com/v4/letter/g/ac8455/32.png) [@garyyyyt](https://community.hubspot.com/u/garyyyyt)\
**Post date:** [June 23, 2022, 4:01am UTC](https://community.hubspot.com/t/google-contacts-syncing/59624/1 "2022-06-23T04:01:43Z")

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Has anyone solved this issue before? I had once connected Hubspot to a Google account and the sync worked perfectly. But after chaning the Google account address (where the contacts are) I get hit with this error message (attached image).

The first Google account email I used is a Google Workspace address. I’ve since changed the domain name and that’s why I’m now not able to connect the app. Any help on this would be appreciated!

 ![Screenshot 2022-06-23 at 11.58.57 AM.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/8/3/838804d7f3ce0f61ebadccc7291c4d243fc8ec40.png)

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**Author:** ![danmoyle](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/danmoyle/32/91166_2.png) [@danmoyle](https://community.hubspot.com/u/danmoyle)\
**Post date:** [June 23, 2022, 12:59pm UTC](https://community.hubspot.com/t/google-contacts-syncing/59624/2 "2022-06-23T12:59:05Z")

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@garyyyyt is the new Google email address you’re using, the same as your HubSpot login and the email you’ve connected your HubSpot email settings to? I would start there - it should all be the same email. If that’s all correct, have you asked Support about it?

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**Author:** ![garyyyyt](https://avatars.discourse-cdn.com/v4/letter/g/ac8455/32.png) [@garyyyyt](https://community.hubspot.com/u/garyyyyt)\
**Post date:** [June 24, 2022, 7:59am UTC](https://community.hubspot.com/t/google-contacts-syncing/59624/3 "2022-06-24T07:59:16Z")

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Hello Dan. Thanks for your input. Yes, the login to Hubspot and the Google Contacts account I’m syncing to are the same email address.

I have tried signing up for a Hubspot account with a different email address and syncing it to the Google Contacts account, that worked perfectly.

Is there a way for me to clear the cache on my HubSpot account? Just to get rid of the previous sync info? I feel like that might be the key to solving this problem.

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**Author:** ![danmoyle](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/danmoyle/32/91166_2.png) [@danmoyle](https://community.hubspot.com/u/danmoyle)\
**Post date:** [June 24, 2022, 11:46am UTC](https://community.hubspot.com/t/google-contacts-syncing/59624/4 "2022-06-24T11:46:49Z")

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You can delete contacts, but there isn’t a “clear my HubSPot cache” option that I’m familiar with. You could likely find a way to create a list of those contacts you brought over with your Google sync (by create date + source) and delete them all.

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**Author:** ![garyyyyt](https://avatars.discourse-cdn.com/v4/letter/g/ac8455/32.png) [@garyyyyt](https://community.hubspot.com/u/garyyyyt)\
**Post date:** [June 26, 2022, 9:53am UTC](https://community.hubspot.com/t/google-contacts-syncing/59624/5 "2022-06-26T09:53:27Z")

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There’s nothing wrong with the contacts but more of the sync between the Google account I’m trying to sync with and my current HubSpot account. I think I may have to recreate another HubSpot account if I can’t clear the exisiting sync credentials.