# Google Contacts sync Error

**URL:** <https://community.hubspot.com/t/google-contacts-sync-error/65599>\
**Category:** Account & Settings\
**Tags:** contacts\
**Created:** [September 21, 2022, 8:26pm UTC](https://community.hubspot.com/t/google-contacts-sync-error/65599 "2022-09-21T20:26:37Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![ricardodueno](https://avatars.discourse-cdn.com/v4/letter/r/c37758/32.png) [@ricardodueno](https://community.hubspot.com/u/ricardodueno)\
**Post date:** [September 21, 2022, 8:26pm UTC](https://community.hubspot.com/t/google-contacts-sync-error/65599/1 "2022-09-21T20:26:37Z")

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Hi,

I am having a technical error when trying to sync Google Contacts and HubSpot Contacts.

Please see screenshot attached.

Please advise on how to resolve this.

Regards,

 ![2.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/b/bcaf002ad0686de4d3f72699b8e1872ec668b1e1.png)

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**Author:** ![Crystal\_Hopper](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/crystal_hopper/32/91040_2.png) [@Crystal\_Hopper](https://community.hubspot.com/u/Crystal_Hopper)\
**Post date:** [September 22, 2022, 2:12pm UTC](https://community.hubspot.com/t/google-contacts-sync-error/65599/2 "2022-09-22T14:12:24Z")

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Hi @ricardodueno. I don’t do a sync like this but just looking at the screenshot, I’m curious what the little i icon, the information icon at the end of the row says if you hover over it. There may be nothing useful there but it could give us a clue. Can you check that out and let us know? Thanks!

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<div class="post-metadata">

**Author:** ![ricardodueno](https://avatars.discourse-cdn.com/v4/letter/r/c37758/32.png) [@ricardodueno](https://community.hubspot.com/u/ricardodueno)\
**Post date:** [September 22, 2022, 2:22pm UTC](https://community.hubspot.com/t/google-contacts-sync-error/65599/3 "2022-09-22T14:22:52Z")

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Thanks. This issue has been resolved.

Best

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<div class="post-metadata">

**Author:** ![Crystal\_Hopper](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/crystal_hopper/32/91040_2.png) [@Crystal\_Hopper](https://community.hubspot.com/u/Crystal_Hopper)\
**Post date:** [September 22, 2022, 2:24pm UTC](https://community.hubspot.com/t/google-contacts-sync-error/65599/4 "2022-09-22T14:24:12Z")

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Glad to hear it! If you get a moment to post the resolution here, it could be helpful to someone in the future. Have a great day!

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<div class="post-metadata">

**Author:** ![ricardodueno](https://avatars.discourse-cdn.com/v4/letter/r/c37758/32.png) [@ricardodueno](https://community.hubspot.com/u/ricardodueno)\
**Post date:** [September 22, 2022, 2:36pm UTC](https://community.hubspot.com/t/google-contacts-sync-error/65599/5 "2022-09-22T14:36:44Z")

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Hi,  
I had to manually delete each contact in both HubSpot and Google Contacts.  
This is very important to understand: each contact has to be deleted in  
both platforms because if a contact is left in either platform, HubSpot  
will return that that contact has no counterpart in whichever platform it  
was deleted from, hence Google or HubSpot contact was deleted error. I then  
created new contacts in Google and set up the sync rules so that it synced  
from Google to HubSpot in one direction. After all contacts were synced, I  
changed the sync rules so that it was two-way direction and selected to  
prioritize HubSpot information in case of conflict.