# Google calendar connection problem **URL:** \ **Category:** Marketplace Apps\ **Created:** [September 26, 2017, 9:10pm UTC](https://community.hubspot.com/t/google-calendar-connection-problem/3444 "2017-09-26T21:10:12Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![mattscar](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/mattscar/32/31639_2.png) [@mattscar](https://community.hubspot.com/u/mattscar)\ **Post date:** [September 26, 2017, 9:10pm UTC](https://community.hubspot.com/t/google-calendar-connection-problem/3444/1 "2017-09-26T21:10:12Z")
I contunually get a “something went wrong” error when trying to hook up my Google Calendar ---
**Author:** ![Jenny](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jenny/32/24_2.png) [@Jenny](https://community.hubspot.com/u/Jenny)\ **Post date:** [September 28, 2017, 4:08pm UTC](https://community.hubspot.com/t/google-calendar-connection-problem/3444/2 "2017-09-28T16:08:20Z")
Hi @mattscar, Can you send along additional context around when you’re recieving this error, and screenshots, as well as the information listed in [this article](https://community.hubspot.com/t5/Sales-Tools/NEW-FEATURE-MEETINGS-RELEASED-TO-ALL-SALES-USERS/m-p/30434#M942). Thank you, Jenny ---
**Author:** ![mattscar](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/mattscar/32/31639_2.png) [@mattscar](https://community.hubspot.com/u/mattscar)\ **Post date:** [September 29, 2017, 6:02pm UTC](https://community.hubspot.com/t/google-calendar-connection-problem/3444/3 "2017-09-29T18:02:17Z")
Hi Jenny, Hmmm…odd. It worked today. I think we can close this for now. TY! ---
**Author:** ![Jenny](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jenny/32/24_2.png) [@Jenny](https://community.hubspot.com/u/Jenny)\ **Post date:** [October 2, 2017, 4:08pm UTC](https://community.hubspot.com/t/google-calendar-connection-problem/3444/4 "2017-10-02T16:08:29Z")
@mattscar what are the actual email addresses, not the aliases, that you are using to connect? Your calendar must be hosted by either Google or Office 365 in order to be connected to HubSpot. Thank you, Jenny ---
**Author:** ![JulienB](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/julienb/32/82797_2.png) [@JulienB](https://community.hubspot.com/u/JulienB)\ **Post date:** [February 14, 2018, 6:08pm UTC](https://community.hubspot.com/t/google-calendar-connection-problem/3444/5 "2018-02-14T18:08:39Z")
Hello, I actually have the same issue. I always get the same error message when I try to connect my google calendar to hubspot (meetings): **Sorry. There was an issue connecting to your account.** **Please try again or contact support.** A collegue with exactly the same settings has done it and everything worked smoothly. any idea ? PS. when I go to google’s setting and check “Apps with access to your account” I do actually find hubspot with all the right privileges. many thanks JB ---
**Author:** ![Jenny](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jenny/32/24_2.png) [@Jenny](https://community.hubspot.com/u/Jenny)\ **Post date:** [February 15, 2018, 4:51pm UTC](https://community.hubspot.com/t/google-calendar-connection-problem/3444/6 "2018-02-15T16:51:21Z")
Hey @JulienB, Does this error message persist across multiple browsers, after clearing your cache and through an incognito window? Right now I am not seeing your calendar as being connected (for the email address you used to register for the community), so starting fresh is the best next step. Additionally if you can please provide the email address associated with your calendar if the issue persists to ensure that I am looking at the right resources, that would be great. Thanks, Jenny ---
**Author:** ![JulienB](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/julienb/32/82797_2.png) [@JulienB](https://community.hubspot.com/u/JulienB)\ **Post date:** [February 17, 2018, 11:42am UTC](https://community.hubspot.com/t/google-calendar-connection-problem/3444/7 "2018-02-17T11:42:54Z")
Hi Jenny, I just tried with another browser and with the inconito mode, still same results. however i still get an email from google calendar telling me that hubspot is connected. I am using my work adress which is the same on all my hubspot accounts, I can send it to you privately if needed. many thanks for your help, A ---
**Author:** ![Jenny](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jenny/32/24_2.png) [@Jenny](https://community.hubspot.com/u/Jenny)\ **Post date:** [February 27, 2018, 8:39pm UTC](https://community.hubspot.com/t/google-calendar-connection-problem/3444/8 "2018-02-27T20:39:20Z")
Hey @JulienB, Can you try removing HubSpot from your Google integrations and then reconnecting from scratch? If the issue persists after this, can you collect a [har file](https://community.hubspot.com/t5/Tips-Tricks-Best-Practice/Troubleshooting-Toolkit-Collecting-a-HAR-file/td-p/20103) while you are trying to connect your inbox? Thank you, Jenny ---
**Author:** ![lstanik](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/lstanik/32/43514_2.png) [@lstanik](https://community.hubspot.com/u/lstanik)\ **Post date:** [March 7, 2018, 12:50am UTC](https://community.hubspot.com/t/google-calendar-connection-problem/3444/9 "2018-03-07T00:50:32Z")
Hi I’m having the same issue. When I try to pair my Hubspot account with my Google calendar, I get the following error message: “Sorry. There was an issue connecting to your account.Please try again or contact support.” Every time, I get an email from Google notifying me “HubSpot now has access to your Google Account.” When I go into my Google account, I also see Hubspot is connected to my Google account. Meanwhile, my Hubspot account continues to show the same “Sorry. There was an issue connecting to your account.Please try again or contact support.” error message. I have tried going into Google and disconnecting it from Hubspot, logging out of Hubspot and Google, opening an incognito browser, logging into Hubspot, and trying to set up Meetings again (repeatedly) - but no matter what I try, I get the same Hubspot error message followed by a confirmation email from Google saying it’s now connected - without Hubspot actually connecting. What’s my next step? ---
**Author:** ![Jenny](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jenny/32/24_2.png) [@Jenny](https://community.hubspot.com/u/Jenny)\ **Post date:** [March 8, 2018, 7:55pm UTC](https://community.hubspot.com/t/google-calendar-connection-problem/3444/10 "2018-03-08T19:55:25Z")
Hi @lstanik and @JulienB, If you’re still experiencing this issue, can you please send along a video of what happens during the connection process (or screenshots from throughout the process)? Thank you, Jenny ---
**Author:** ![lstanik](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/lstanik/32/43514_2.png) [@lstanik](https://community.hubspot.com/u/lstanik)\ **Post date:** [March 10, 2018, 2:06pm UTC](https://community.hubspot.com/t/google-calendar-connection-problem/3444/11 "2018-03-10T14:06:13Z")
[@jennysowyrda](https://community.hubspot.com/t5/user/viewprofilepage/user-id/3685) will do. Where do I send it? ---
**Author:** ![Jenny](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jenny/32/24_2.png) [@Jenny](https://community.hubspot.com/u/Jenny)\ **Post date:** [March 12, 2018, 5:53pm UTC](https://community.hubspot.com/t/google-calendar-connection-problem/3444/12 "2018-03-12T17:53:14Z")
You can attach the screenshots and certain video formats by using the camera icon in the toolbar, or if you are able to upload the video to a cloud based location you can share the link here. If neither of those work for you please let me know. Thanks, Jenny ---
**Author:** ![Laquebecoise](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/laquebecoise/32/32521_2.png) [@Laquebecoise](https://community.hubspot.com/u/Laquebecoise)\ **Post date:** [April 17, 2018, 5:53pm UTC](https://community.hubspot.com/t/google-calendar-connection-problem/3444/13 "2018-04-17T17:53:02Z")
Please help me stop hitting my computer, driving me nuts. I had managed to connect my google accoutn and since nothing sunced I created a new one with same email address, as suggested and now cannot manage to connect any account (tried removing and reinstalling integrations, tried incognito, differetn browsers) Thank you ![hub-google.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/5/a/5a2fc8963bc2871591258458e38730897d0a1428.png) ---
**Author:** ![Jenny](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jenny/32/24_2.png) [@Jenny](https://community.hubspot.com/u/Jenny)\ **Post date:** [April 27, 2018, 8:12pm UTC](https://community.hubspot.com/t/google-calendar-connection-problem/3444/14 "2018-04-27T20:12:34Z")
Hey @Laquebecoise, Can you please confirm the email address associated with the user/calendar you’re trying to connect so I can investigate this further for you? Thank you, Jenny ---
**Author:** ![Laquebecoise](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/laquebecoise/32/32521_2.png) [@Laquebecoise](https://community.hubspot.com/u/Laquebecoise)\ **Post date:** [April 29, 2018, 1:29pm UTC](https://community.hubspot.com/t/google-calendar-connection-problem/3444/15 "2018-04-29T13:29:34Z")
sorry, quit that job:) ---
**Author:** ![cloud-traffic](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/cloud-traffic/32/9373_2.png) [@cloud-traffic](https://community.hubspot.com/u/cloud-traffic)\ **Post date:** [November 26, 2018, 5:15pm UTC](https://community.hubspot.com/t/google-calendar-connection-problem/3444/16 "2018-11-26T17:15:26Z")
I’m experiencing exactly the same issue. Disappointed to see this was not resolved. Google has granted Hubspot full access to email, calender etc. but the Meeting section in Hubspot thinks its not connected. If I try again it always says: "Sorry. There was an issue connecting to your account. Please try again or contact support." ---
**Author:** ![Jenny](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jenny/32/24_2.png) [@Jenny](https://community.hubspot.com/u/Jenny)\ **Post date:** [November 26, 2018, 8:04pm UTC](https://community.hubspot.com/t/google-calendar-connection-problem/3444/17 "2018-11-26T20:04:03Z")
Hi @cloud-traffic, Can you share screenshots of where you are getting stuck? Thanks, Jenny ---
**Author:** ![cloud-traffic](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/cloud-traffic/32/9373_2.png) [@cloud-traffic](https://community.hubspot.com/u/cloud-traffic)\ **Post date:** [November 27, 2018, 10:05am UTC](https://community.hubspot.com/t/google-calendar-connection-problem/3444/18 "2018-11-27T10:05:20Z")
![Screenshot 2018-11-26 at 21.43.33.jpg](https://d2qpr2jzcazej7.cloudfront.net/original/3X/4/e/4e023c85184eac0cc2bae2c357e0c5b22a782f7f.jpeg) After granting access to Google Calendar I then get an email from google saying that access has been given to HubSpot “HubSpot now has access to your Google Account [xxxxxxxx@gmail.com](mailto:xxxxxxxx@gmail.com)” ---
**Author:** ![cloud-traffic](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/cloud-traffic/32/9373_2.png) [@cloud-traffic](https://community.hubspot.com/u/cloud-traffic)\ **Post date:** [December 3, 2018, 1:25pm UTC](https://community.hubspot.com/t/google-calendar-connection-problem/3444/19 "2018-12-03T13:25:25Z")
I posted below the screenshot. Can you help? ---
**Author:** ![Jenny](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jenny/32/24_2.png) [@Jenny](https://community.hubspot.com/u/Jenny)\ **Post date:** [December 3, 2018, 5:53pm UTC](https://community.hubspot.com/t/google-calendar-connection-problem/3444/20 "2018-12-03T17:53:08Z")
Hi @cloud-traffic, It looks like you’ve connected your inbox as a shared inbox, which prevents it from being connected to your calendar as well. For a full explanation regarding why this is, I wanted to share [this thread](https://community.hubspot.com/t5/Gmail-Sales-Extension/Integrating-Meeting-Calendar-with-Google-Calendar/m-p/218377/highlight/true#M3160). Next steps will include either disconnecting the inbox from the conversations tool (as a shared inbox), or choosing a different email address to connect for your calendar. Thanks, Jenny [Next page](https://community.hubspot.com/t/google-calendar-connection-problem/3444.md?page=2)