# Google Ads contacts not tracking **URL:** \ **Category:** Ads\ **Created:** [September 5, 2022, 8:21am UTC](https://community.hubspot.com/t/google-ads-contacts-not-tracking/64438 "2022-09-05T08:21:36Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![AChadwick](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/achadwick/32/78471_2.png) [@AChadwick](https://community.hubspot.com/u/AChadwick)\ **Post date:** [September 5, 2022, 8:21am UTC](https://community.hubspot.com/t/google-ads-contacts-not-tracking/64438/1 "2022-09-05T08:21:36Z")
Hello, Our Google Ads contacts are not syncing. When we visit Marketing \> Ads \> Google Ads, none of the contacts appear next to the campaigns, ad groups or keywords. We are generating contacts from the Ads as we have set unique UTM parameters for the advert links and we can see multiple contacts listed with the parameters. Any ideas on why the contacts aren’t syncing with the Google Ads? ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [September 5, 2022, 8:23am UTC](https://community.hubspot.com/t/google-ads-contacts-not-tracking/64438/2 "2022-09-05T08:23:53Z")
Hi @AChadwick, When you’re using customized parameters, you have to follow additional steps. They’re outlined here: [Troubleshoot ad tracking issues](https://knowledge.hubspot.com/ads/troubleshoot-ad-tracking-issues#customized-tracking) Hope this helps! ---
**Author:** ![AChadwick](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/achadwick/32/78471_2.png) [@AChadwick](https://community.hubspot.com/u/AChadwick)\ **Post date:** [September 5, 2022, 8:42am UTC](https://community.hubspot.com/t/google-ads-contacts-not-tracking/64438/3 "2022-09-05T08:42:53Z")
Hi, Thanks for your input. I’ve now followed the steps, so hopefully, I start to see it working in the next few days. Thanks again!