Go To A Previous Step In the Workflow

Marketing & Content Hub Lists, Lead Scoring & Workflows
1

Is it possible to go to a previous step in a workflow and therefore simulate a loop for a few times until a condition is met?

2

Hi @mobedi

Unfortunatly, this isn’t supported currently. Enabling this would, I fear, make the workflow tool incredibly complicated to use.

Your options are to:

  • Repeat the step in the workflow using the goal criteria to stop the process at the right time
  • Renroll the contact in the workflow repeatedly until and a condition was met that excluded them from enrolling

Hope this helps.

3

Thanks for the quick reply.

4

“Repeat the step in the workflow using the goal criteria to stop the process at the right time”

What do you mean by this? How would I do that?

5

Hi @JMA1,

I think what @Phil_Vallender is suggesting is to include the same action multiple times (like set the property --> set the property…etc.) and then have your goal set up so that once the desired step is complete, the contact is unenrolled.

Hope that helps!

6

re-enroll manually?