# Gmail synchronization problem

**URL:** <https://community.hubspot.com/t/gmail-synchronization-problem/94567>\
**Category:** Gmail Sales Extension\
**Tags:** sales-email\
**Created:** [November 22, 2023, 11:06am UTC](https://community.hubspot.com/t/gmail-synchronization-problem/94567 "2023-11-22T11:06:41Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![LucasB](https://avatars.discourse-cdn.com/v4/letter/l/aeb1de/32.png) [@LucasB](https://community.hubspot.com/u/LucasB)\
**Post date:** [November 22, 2023, 11:06am UTC](https://community.hubspot.com/t/gmail-synchronization-problem/94567/1 "2023-11-22T11:06:41Z")

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Hello everyone,

I’m looking for help to synchronize my Gmail account:

I created a Hubspot account a few months ago and then changed the email address on my account. I do have the Hubspot Chrome extension but I get an error message when I try to synchronize my new email address (“Sorry. HubSpot was unable to connect to your inbox.”).

Here’s the error code I get from Hubspot:

**Request for [https://api.hubspot.com/facsimile/v1/test/app/22712/email/lucas.beyet@nemitis.com](https://api.hubspot.com/facsimile/v1/test/app/22712/email/lucas.beyet@nemitis.com) failed with status 400.**

Thanks a lot for your help,

Lucas

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**Author:** ![tverdokhlib1](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/tverdokhlib1/32/58857_2.png) [@tverdokhlib1](https://community.hubspot.com/u/tverdokhlib1)\
**Post date:** [November 22, 2023, 3:56pm UTC](https://community.hubspot.com/t/gmail-synchronization-problem/94567/2 "2023-11-22T15:56:48Z")

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Hello @LucasB

Did you remove the current Gmail association at Settings - General - Email as per the screenshot?

 ![Знімок екрана 2023-11-22 о 17.53.56.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/c/cecbe1daeec3d4d5aa506b0ab51e7b175aa5be71.png)

Then, if your Gmail client is different, you should install Chrome Extension there and turn on Log and Track settings to receive leads to HubSpot.

After that, you should connect another email and it must work.

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**Author:** ![LucasB](https://avatars.discourse-cdn.com/v4/letter/l/aeb1de/32.png) [@LucasB](https://community.hubspot.com/u/LucasB)\
**Post date:** [November 22, 2023, 6:24pm UTC](https://community.hubspot.com/t/gmail-synchronization-problem/94567/3 "2023-11-22T18:24:42Z")

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Perfect, thanks a lot it’s solved.