Gmail says "Hubspot Sales is not enabled for this account"

Smart CRM & Sales Hub Gmail Sales Extension
1

Hi, I successfully connected and sent tracked emails from one Gmail account, but then I tried connecting the other (several times), the tracking doesn’t work.

Clicking on the “track email” button takes you to

https://app.hubspot.com/sales-settings/#email

this redirect to

https://app.hubspot.com/sales-products-settings/2491266/

where ‘Gmail and Outlook’ tab show that Chrome plugin is up and inbox is connected, but tracking won’t turn on.

2

Hi,

Can you send me a screenshot?

Thx,

Andrew Rodwin

3

HubGm.png
HubGm.png649×572 15.7 KB

4

I have the same problem. Any solution jet?

5

I have the exactly the same problem…

6

Same problem here. Any fix yet?

I’ve deleted the Chrome cache and removed / reinstalled the HubSpot extension. No difference.

Thanks for your help

7

Hi everyone,

I got this reply from the support and it worked for me :slightly_smiling_face:

“The only thing I can recommend checking is to go into your Sales Settings > Email Integration > HubSpot Extensions (the tab at the top of that screen) > and under Tracking, make sure that you have the address you’re trying to use the email integration with ticked on.”

In my case my work email address was ticked but not my Gmail address so it couldn’t link the account.

Cheers

8

Wow! It worked!

Thank-you Fluocat!

16x16_smiley-indifferent.png.png

9

The same error here.

There is also a notification Hubspot Sales is not enabled for this account

hubspot-not-enabled.PNG
Hubspot not enabled

Also, clicking Send later gives a small, empty box above the button.

hubspot-send-later-error.PNG
Hubspot send later error

More info:

  • HubSpot Sales extension installed and enabled (done couple of times)
  • browser is set to allow HubSpot Sales to display
  • HubSpot Sales in not conflicting with another Chrome extension (all are turned off at this point) or with a Gmail Labs feature (none is active)
  • Cleared Cache and Restarted HubSpot Sales (twice)

What can be done here?