# Gmail and aliases

**URL:** <https://community.hubspot.com/t/gmail-and-aliases/95748>\
**Category:** Account & Settings\
**Tags:** free\
**Created:** [December 10, 2023, 8:29pm UTC](https://community.hubspot.com/t/gmail-and-aliases/95748 "2023-12-10T20:29:42Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![chubacca](https://avatars.discourse-cdn.com/v4/letter/c/c6cbf5/32.png) [@chubacca](https://community.hubspot.com/u/chubacca)\
**Post date:** [December 10, 2023, 8:29pm UTC](https://community.hubspot.com/t/gmail-and-aliases/95748/1 "2023-12-10T20:29:42Z")

</div>

I have a hosted email, but have it connected through gmail as gmail is my preferred email platform. I have connected gmail just fine to Hubspot and I can see my emails coming in through the conversation page, as well as in the Aativity feed in the contact record.  
When drafting an email from within a contact record, my alias is available as an option to send as, which is great. However, I cannot send an email as my alias from the Conversations page.  
As well, any emails I send from within the Conversation page do not appear in my sent folder in gmail.  
Also, emails I sent from my alias in gmail do not show up in Hubspot, so it appears as if my contacts are writing emails to me and I am writing nothing back.  
Are these all expected behaviours from Hubspot?

---

<div class="post-metadata">

**Author:** ![Berangere](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/berangere/32/220784_2.png) [@Berangere](https://community.hubspot.com/u/Berangere)\
**Post date:** [December 11, 2023, 10:47am UTC](https://community.hubspot.com/t/gmail-and-aliases/95748/2 "2023-12-11T10:47:11Z")

</div>

Hi @chubacca, I hope that you are well!  
Thanks for asking the Community!  
First, I’d like to share this article “[Add an email alias](https://knowledge.hubspot.com/email/add-an-email-alias)” that states that an email alias cannot be used to send emails from a team email address [connected to the conversations inbox](https://knowledge.hubspot.com/inbox/set-up-the-conversations-inbox#connect-a-team-email-channel).  
Please note that to send from the alias in the CRM, you must [add the alias to your Gmail account](https://support.google.com/mail/answer/22370?hl=en& __hstc=20629287.a2313fc43cc2a7e8a7441285377f2ff3.1701365701020.1702280874715.1702287298357.25&__ hssc=20629287.69.1702287298357&__hsfp=2731169240) before connecting the inbox.  
I also found this similar post “[I don’t see in hubspot emails sent from gmail using my email alias](https://community.hubspot.com/t5/Account-Settings/I-don-t-see-in-hubspot-emails-sent-from-gmail-using-my-email/m-p/823947)” where @ASchoijett configured the [HubSpot Sales extension for Gmail](https://knowledge.hubspot.com/connected-email/how-to-install-hubspot-sales) which helped.  
This post “[Emails sent from Hubspot do not show in my Gmail Sent box](https://community.hubspot.com/t5/Sales-Integrations/Emails-sent-from-Hubspot-do-not-show-in-my-Gmail-Sent-box/td-p/335553?profile.language=pt-br)” from @sttang might be of interest to you as well.  
I hope this helps!  
Have a fantastic day!  
Best,  
Bérangère