This would be a great feature for professional subscriptions as well. Any scaling organization could use tools to help manage their orgs notifications. Remove the friction early so that it does not have to be dealt with when you grow to an enterprise subscription.
Agree that this would be a great feature for all subscriptions to have access to - not just Enterprise
I am highly dissapointed this feature is still only available for Enterprise users. Every user gets so many unnessecary, annoying notifications for them. About API keys, social media connections.. Completely spam to them. Also we don’t use the contactowner notifications, only the deal notifications. But I can’t turn it off for my users, and not all of them are that handy with the software.
I think every Super User should be able to manage everything in the users preferences for their users, not just the ones that can afford Enterprise.
@lverhagen Notification Profiles will soon be opened to Pro users as well. Stay tuned! 
This doesn’t really help. Notification Profiles can turn notifications ON for Preset user groups and roles, but cannot turn existing user settings OFF.
Everyone in the firm gets notifications for every conversion, including executives, who send emails asking who’s following up with the lead. Everyone agrees it’s too much, so they look to me to fix it so they’re not notified every time.
As a Super Admin, I can’t tell them they have to do it themselves. That’s the wrong answer. They assume I don’t know how to use HubSpot. This needs to be something I can turn OFF for every user, individually and by group.
@TBishop65 , that is a good point. There are users who need things done for them for the best outcome. Also, it takes a LOT of time walking them through something they don’t want to manage or will not remember next time.
@JenniferErena the good news is I found a way around it by editing each form, where notifications can be removed under the “Options” tab, however those users will still get notifications from everything else.
Yes this would be great as being the admin of the sofware.
I shouldn’t have to rely on the users to add or change settings in Hubspot
Hi @Pearly!
Thank you again for the recent feature implementation. It’s been a valuable addition to our workflow.
We’ve noticed that some users are manually adjusting their notification settings, which has caused some inconsistencies. We’d like to explore the possibility of restricting user access to these settings. Is this a feature that might be on your roadmap?
Thank you again and look forward to your response!
HI
So your response to the issue is to restrict access to it.
How about just giving us the tools to use the option correctly by what everyone is talking about.
But Hey you will do what you will do and make the platform less attractive for users as there are many others out there now who compete against Hubspot
Hi @lauragil ,
Thanks for the feedback and kind words about this feature! We’re glad it’s proving useful.
Regarding notification settings, we appreciate your suggestion to restrict user access. While we understand the desire for consistency, we believe these are ultimately personal preferences best left to individual users. Superadmins can certainly configure default and recommended settings, but we feel it’s important to maintain user control over their own notifications.
We appreciate you bringing this to our attention. If you have other thoughts on how to address the inconsistencies you’ve seen, we’d be happy to discuss them.
Hi @bcf ,
Thanks for your feedback. I understand you’re frustrated. To help us address your concerns, could you clarify what issue you’re referring to and what you mean by “giving us the tools to use the option correctly”? Specific examples would be very helpful.
We want to make sure HubSpot works for everyone, so understanding the problem is the first step. Sharing more details here will help us and other community members find the best solutions. I’m also happy to jump on a quick call if that would be easier – just let me know.
We run sales + support with ~200 users and rely on workflows for critical processes (tickets, escalations, leads). Letting individual users turn off workflow‑related notifications is dangerous.
As a Super Admin I should be able to:
- Force‑enable specific workflow/ticket notifications for all users/teams
- Prevent users from turning those off
- Bulk apply these settings (not log in as 200 users)
“User preference” is fine for cosmetic alerts, but not for workflow/ticket notifications that keep our business running.
I’d love an import / bulk update option. I don’t want to overwrite every user’s existing notification preferences just to fix one critical workflow/ticket notification. Let me upload a CSV and set specific notifications for all users/teams without resetting everything else.
Hey guys:)
I think this is only partially solved.
The issue we are encountering as Enterprise users, is that users can still change their own personal settings, so they can override even official notification profile settings.
So yeah, they can still avoid the notification.
Also, if we decide to have all WF notifications as “bell”, and the person happens to turn this one off, then we cannot get through at all.
I think especially coming from WFs, it shouldn’t matter which way it arrives, that could be up to the user.. if bell, internal email, etc.
But not let WFs silently “fail” on not delivering the notification (they deliver it, but the user does not see it due to setting turned off).
How did you solve this, @asmeal12 ?