Globally Manage Users Notification Preferences

What’s the point of (yet) another research? Exactly 1 year ago your colleague, @Pearly, asked the same thing and today we’re nowhere close to having this functionality available … and that’s not even considering that this thread has been opened since 2018. But hey…keep pumping up the software’s price.

Hello everyone!

I wanted to provide more clarification on the status of this project.

The research stage is completed. We are now testing this feature with only few handpicked customers before we open it up in a public Beta.

Thank you!

This would be a great idea, we have lots of internal users who currently get notifications that aren’t relevant and its very difficult task to get every single one of them to update their own preferences.

@Pearly we have an Enterprise customer I was hoping to enter into the beta, I reached out to pjawal@hubspot.com 29.01.20 but never heard back? :disappointed_face:

@nc_3manfactory , I reached out to pjawal@hubspot.com as well and never heard anything back.

This is a pain point for us as well. Due to restrictions on Teaming in Hubspot we assign multiple owners to a contact to ensure all relevant parties have access to the contact. Our sales people have started to view Owner Assignement notifications as spammy but do not with to disable them for fear of missing a good opportuntity. Having the ability to control assignment notifications, such as restricting the notification to the ‘Primary’ contact owner, will cut down on some of the noise relieve some headaches for our sales team.

This would be a good feature.

++ with only 5% of our staff actually using Hubspot this would be absoloutly ideal to be able to manage this withour org!
I would love to be part of the beta if you need testers - im sure my colleagues would be forever greatful!

Admins need the ability to globally control which notifications all users (especially Sales users) receive.

Use Case: We have 100+ sellers and are going through a massive Company re-assignment project.

Currently, every time a Company is reassigned in SFDC, and email alert automatically goes out to the new Owner (unless they have individually adjusted their notification settings).

This creates confusion and unnecessary work for our sellers who need to be focused on selling, not cleaning out their inbox.

Agreed. There is a need to temporary pause notifications if needed.

Would be great to add this option and add option to send to Notification or / and Slack

Agreed.

Hi everyone,

I’d like to thank you all for taking the time to submit, vote and comment on this Idea.

My name is Pearly, and I’m the Product Manager for HubSpot’s Notifications.

I’m happy to announce that this feature is now in alpha stage.

We are planning to roll out a private Beta to Entreprise portals in a few months.

We’ll be sure to update you here and on our Product Updates blog as soon as this feature is Delivered.

Thanks,

Pearly

Strong agree!

our sales team does not need to be bothered with notifications that do not apply to their role.

Can’t agree more. Asking our users to do this individually is rough, especially for those not so tech savy.

This! Not only should admins have the ability to set up notifications for each user, but they should also have the ability to complete the full portal set up.

Admins should be able to create contact/company/deal filters and apply them as defaults to certain user accounts (including pinning other relevant filters), as well as setting individual and global notifications.

There should also be a function where when turning on a workflow that can prevent notifications without having to delete the notification action from the workflow and add it again after it’s been turned on.

Yes, we absolutely need this. Any super admin user should be able to modify pretty much ANYTHING (user profiles, preferences, notifications, etc.) for EVERY user in the account. It is next to impossible working with large clients to ask each user (in our case mostly salespeople who are not always very tech savvy) to log into Hubspot and do it themselves. Very surprised this wasn’t an existing feature from day 1!

This! Not only should admins have the ability to set up notifications for each user, but they should also have the ability to complete the full portal set up.

Admins should be able to create contact/company/deal filters and apply them as defaults to certain user accounts (including pinning other relevant filters), as well as setting individual and global notifications.

There should also be a function where when turning on a workflow that can prevent notifications without having to delete the notification action from the workflow and add it again after it’s been turned on.

Any progress on this?

For example, the boss wants his notifications disabled, and has directed us to do it. He’s a busy guy, so why can’t I as a Super Admin go in and do this for him? Telling him he has to login and change it himself is a pain, and I’ll have to walk him through it.