Global form events down for hours today. How to handle such scenarios moving forward?

Developer Support APIs & Integrations
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Global form events issue
Hi Folks,

There seems to have been a prolonged down time (more than 8 hours) in global form events for styled forms. Several of our workflows and our customers’ workflows are dependent on these events.
It continued to work for the raw/html forms. This affected us and our customers for hours together, and there was no mention of this in the status page or any of the forums.
I’m grateful for the support team who kept us updated.
My ask is, how do we manage such situations moving forward? Are there fallbacks for this? Is there an RCA that will be shared to help communicate this to vendors and partners who are reliant on the feature?

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Hi, @Chara :waving_hand: Thanks for sharing your feedback. The most direct method to get the answer you are after is to reach out to either your Customer Success Manger or, if you’re a partner, your Channel Consultant or Channel Account Manager. This is not to bounce you around, but to help get you directly to the resource that can answer your specific questions and concerns.

Best,

Jaycee

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Hi @Jaycee_Lewis Thanks for helping. I was hoping to get specific suggestions for a fallback to the global form events and whether an incident report/RCA has been made for this so others depending on these events could also benefit from it, since this seems to have been an issue with several accounts that use styled forms and not specific to any single account.