Hello @Lauren_Lokker ,
Could you please provide us more detail such as what social media you are trying to post and the size of your gif?
The more information, screenshots, and details you can provide, the better I can advise on the next steps.
Thank you,
Pam
my GIF is saved as a gif and below 10MB. trying to upload to linkedIn. but the preview is showing as blank. generally what the preview shows is what happens on the site
Hi @KOboyle
Thank you for reaching out
Could you try to:
- reupload the gif directly from when you create your social post
- reupload the gif in file manager and then try to insert it again in your social post
if this is still not working, I would recommend connecting with HubSpot Technical Support, as Support is included in your subscription and they will be able to provide real-time assistance for this matter, where you are able to share screenshots and further information about this.
Thank you!
Best
Tiphaine
What about uploading GIFs to Instagram? That would be super helpful! If anyone has info on this, let me know.
I’ve tried several times - it doesn’t seem to be a capability from Hubspot as of now
Hello, @VVonapartis currently** GIFs published to Facebook, Instagram, and LinkedIn** via HubSpot will not animate and will appear as stills instead. Only GIFs published to Twitter will animate at this time.
I would highly recommend you to please post this idea at our ideas forum (here).
Our product team, who monitors the forum regularly, can read your specific use case and understand why this would be a useful functionality or change. It also helps other customers facing the same issue to advocate for its implementation on your behalf by upvoting on the thread as well.
Kindly,
Pam