# Getting open notifications from myself

**URL:** <https://community.hubspot.com/t/getting-open-notifications-from-myself/69584>\
**Category:** Account & Settings\
**Created:** [November 18, 2022, 4:18pm UTC](https://community.hubspot.com/t/getting-open-notifications-from-myself/69584 "2022-11-18T16:18:13Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![SBenson2](https://avatars.discourse-cdn.com/v4/letter/s/53a042/32.png) [@SBenson2](https://community.hubspot.com/u/SBenson2)\
**Post date:** [November 18, 2022, 4:18pm UTC](https://community.hubspot.com/t/getting-open-notifications-from-myself/69584/1 "2022-11-18T16:18:13Z")

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Hi,

I am using Outlook online (in Chrome) and have used Hubspot for months without any problems with getting open notifications from myself. Recently, though, when I look at my sent emails that I am tracking in Hubspot, Hubspot pops up a message saying that someone opened that email.

I made sure that I have the latest version of Chrome. I’ve also removed and re-added the chrome Hubspot extension, there don’t appear to be any other extensions that may conflict with the Hubspot extension and I’ve cleared my cache.

I don’t think this matters, but I’ve also added my IP address to the list of blocked IPs.

Any ideas on what else I can try?

Thanks,

Sean

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [November 18, 2022, 6:02pm UTC](https://community.hubspot.com/t/getting-open-notifications-from-myself/69584/2 "2022-11-18T18:02:33Z")

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Hi @SBenson2,

These self-open notifications can be blocked but only if you’re using the Outlook desktop add-in or the Chrome extension. If you’re checking your emails in Outlook web, this is unfortunately not possible.

You can read more about this here: [Block self-open email notifications with the HubSpot Sales Outlook desktop add-in or Chrome extension](https://knowledge.hubspot.com/email-tracking/block-self-open-notifications-with-the-hubspot-sales-outlook-add-in-or-chrome-extension)

The fact that you’re receiving notifications all of a sudden could be due to Outlook web checking or pre-loading emails in the background, making it seem like the email was opened when the tracking pixel is loaded during this activity.

Best regards!

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**Author:** ![SBenson2](https://avatars.discourse-cdn.com/v4/letter/s/53a042/32.png) [@SBenson2](https://community.hubspot.com/u/SBenson2)\
**Post date:** [November 18, 2022, 6:21pm UTC](https://community.hubspot.com/t/getting-open-notifications-from-myself/69584/3 "2022-11-18T18:21:28Z")

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Hi Karsten,

That is very strange. I’ve been using Outlook web with Hubspot tracking for many months and have not seen this behavior. I even tested it a number of times over the past many months and it worked correctly. I recall that I was able to make it work initially by putting my IP address in the “Blocked IP Address” section of Hubspot.

Anyway, I can’t get it to work anymore with Outlook web, but I can just use Outlook desktop as a workaround. I just tested that and it works correctly, so thanks for the tip!

Sean