# Getting my 3rd-party chat transcripts into HubSpot

**URL:** <https://community.hubspot.com/t/getting-my-3rd-party-chat-transcripts-into-hubspot/40445>\
**Category:** CRM\
**Tags:** chat, email-deliverability\
**Created:** [July 9, 2021, 2:57pm UTC](https://community.hubspot.com/t/getting-my-3rd-party-chat-transcripts-into-hubspot/40445 "2021-07-09T14:57:25Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![VoIPTools](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/voiptools/32/86357_2.png) [@VoIPTools](https://community.hubspot.com/u/VoIPTools)\
**Post date:** [July 9, 2021, 2:57pm UTC](https://community.hubspot.com/t/getting-my-3rd-party-chat-transcripts-into-hubspot/40445/1 "2021-07-09T14:57:25Z")

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I gave up on HubSpot’s live chat feature because they don’t see the importance of playing a notification “ring” until someone answers the chat request.

I found a great free chat program that can send transcripts to a central email address. The emails come from the chat provider’s email address. I’m trying to figure out how to get these chat transcripts into HubSpot automatically.

I tried sending the emails directly to \<my-ID\>@forward.hubspot.com. That didn’t work.

I tried sending the transcripts to my Microsoft 365 email (my Hubspot user email) and then automatically forwarded the emails to \<my-ID\>@forward.hubspot.com but that didn’t seem to work.

Any suggestions?

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**Author:** ![Crystal\_Hopper](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/crystal_hopper/32/91040_2.png) [@Crystal\_Hopper](https://community.hubspot.com/u/Crystal_Hopper)\
**Post date:** [July 9, 2021, 4:14pm UTC](https://community.hubspot.com/t/getting-my-3rd-party-chat-transcripts-into-hubspot/40445/2 "2021-07-09T16:14:43Z")

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@VoIPTools, does your 3rd party email the chat transcript to the person who interacted with the chat? If so, can it be configured to BCC your Hubspot email (\<my-ID\>@bcc.hubspot.com) when it sends the transcript.

To get the transcript tied to the right contact in Hubspot, the Contact’s email address has to be in the To: line of the email, then BCC Hubspot.

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<div class="post-metadata">

**Author:** ![VoIPTools](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/voiptools/32/86357_2.png) [@VoIPTools](https://community.hubspot.com/u/VoIPTools)\
**Post date:** [July 12, 2021, 1:31pm UTC](https://community.hubspot.com/t/getting-my-3rd-party-chat-transcripts-into-hubspot/40445/3 "2021-07-12T13:31:28Z")

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It only offers an email address. It does not specifically offer an option for sending/including a BCC.

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<div class="post-metadata">

**Author:** ![Crystal\_Hopper](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/crystal_hopper/32/91040_2.png) [@Crystal\_Hopper](https://community.hubspot.com/u/Crystal_Hopper)\
**Post date:** [July 12, 2021, 1:40pm UTC](https://community.hubspot.com/t/getting-my-3rd-party-chat-transcripts-into-hubspot/40445/4 "2021-07-12T13:40:32Z")

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@VoIPTools that’s too bad. I know this isn’t the ideal solution you want, but can you export the chat transcripts and keep the Contact’s email address in the export?

I’m thinking perhaps a once or a few times a week, you could export the activity and Import it to Hubspot as an import of Notes for Contacts. More on that here: [Import and associate multiple objects](https://knowledge.hubspot.com/crm-setup/import-and-associate-multiple-objects)