# Getting Error when Reconnecting Email

**URL:** <https://community.hubspot.com/t/getting-error-when-reconnecting-email/111901>\
**Category:** Account & Settings\
**Tags:** professional\
**Created:** [July 13, 2024, 6:24pm UTC](https://community.hubspot.com/t/getting-error-when-reconnecting-email/111901 "2024-07-13T18:24:17Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![ContactLists](https://avatars.discourse-cdn.com/v4/letter/c/a3d4f5/32.png) [@ContactLists](https://community.hubspot.com/u/ContactLists)\
**Post date:** [July 13, 2024, 6:24pm UTC](https://community.hubspot.com/t/getting-error-when-reconnecting-email/111901/1 "2024-07-13T18:24:17Z")

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I am getting this error when I try to reconnect my email:

Please reconnect your email account.

GmailSubscriptionError{type=INITIAL\_WATCH, error=googleApiErrorForApiRequest(GoogleApiError{error=ErrorBody{errors=[Error{domain=global, reason=failedPrecondition, message=Mail service not enabled}], code=400, message=Mail service not enabled}})}

I checked my domain on [https://mxtoolbox.com/](https://mxtoolbox.com/) and confimred that it is hosted with Googlel. What do I do to resolve this?

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**Author:** ![Berangere](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/berangere/32/220784_2.png) [@Berangere](https://community.hubspot.com/u/Berangere)\
**Post date:** [July 15, 2024, 9:43am UTC](https://community.hubspot.com/t/getting-error-when-reconnecting-email/111901/2 "2024-07-15T09:43:02Z")

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Hi @ContactLists,  
Thank you for asking the Community!  
I understand that you are trying to re-connect a Google email to HubSpot but you get the following error.  
The more info, screenshots (without sensitive/confidential information), and details you can provide, the better the Community can assist.

To start with, for information, I’d like to share these resources that might be of interest:  
- [Connect your personal email](https://knowledge.hubspot.com/connected-email/connect-your-inbox-to-hubspot)  
- [Troubleshoot errors when connecting an inbox with IMAP and SMTP](https://knowledge.hubspot.com/connected-email/troubleshoot-imap-inbox-connection)  
I’d like to invite a couple of subject matter experts to this conversation : Hi @JenBergren, @louischausse and @Jnix284 do you have suggestions to help @ContactLists, please?  
I would also **recommend connecting with HubSpot Technical Support** , as Support is included in your subscription and they will be able to provide real-time assistance for this matter, including hopping on a screenshare if necessary.  
Thanks a lot and have a great day!  
Best,  
Bérangère

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**Author:** ![jnix284](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jnix284/32/29_2.png) [@jnix284](https://community.hubspot.com/u/jnix284)\
**Post date:** [July 23, 2024, 11:29am UTC](https://community.hubspot.com/t/getting-error-when-reconnecting-email/111901/3 "2024-07-23T11:29:59Z")

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@ContactLists were you able to get your email reconnected?

If not, can you share the exact steps you’re taking, with screenshots (any sensitive info can be blacked out) please.