# Get request for customer Ticket Properties

**URL:** <https://community.hubspot.com/t/get-request-for-customer-ticket-properties/78865>\
**Category:** APIs & Integrations\
**Tags:** forms\
**Created:** [April 6, 2023, 4:10pm UTC](https://community.hubspot.com/t/get-request-for-customer-ticket-properties/78865 "2023-04-06T16:10:36Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![SMCNULTY](https://avatars.discourse-cdn.com/v4/letter/s/85f322/32.png) [@SMCNULTY](https://community.hubspot.com/u/SMCNULTY)\
**Post date:** [April 6, 2023, 4:10pm UTC](https://community.hubspot.com/t/get-request-for-customer-ticket-properties/78865/1 "2023-04-06T16:10:36Z")

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All,

Using Postman with ticket ID known, it will pull a handful of fields, all appear to be Hubspot-default fields. (see below)

I’ve created dozens of new fields (all ‘Ticket Information’ fields) and they show in the actual ‘Ticket \> Actions \> Show All Properties’ but do NOT show with the GET of the ticket. How do I use a API call to retreive more than these default fields?

End Goal here is all those new fields are on a form and I’m trying to pull form data down from HS and insert into a local Excel tool.

“id”: “1539109912”,

“properties”: {

“content”: “Test”,

“createdate”: “2023-04-06T15:29:50.545Z”,

“hs\_lastmodifieddate”: “2023-04-06T15:42:45.554Z”,

“hs\_object\_id”: “1539109912”,

“hs\_pipeline”: “0”,

“hs\_pipeline\_stage”: “1”,

“hs\_ticket\_category”: null,

“hs\_ticket\_priority”: null,

“subject”: “HPU\_SURVEY\_FORM”

},

“createdAt”: “2023-04-06T15:29:50.545Z”,

“updatedAt”: “2023-04-06T15:42:45.554Z”,

“archived”: false

}

---

<div class="post-metadata">

**Author:** ![skimura](https://avatars.discourse-cdn.com/v4/letter/s/9de053/32.png) [@skimura](https://community.hubspot.com/u/skimura)\
**Post date:** [April 7, 2023, 7:21am UTC](https://community.hubspot.com/t/get-request-for-customer-ticket-properties/78865/2 "2023-04-07T07:21:49Z")

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@SMCNULTY

Hi.

If your API URL like this, you should add ‘property’ to get parameter.

_/crm/v3/objects/tickets/{ticketId}_

For example this.

_/crm/v3/objects/tickets/{ticketId}/?properties=property1,property2_

or

_/crm/v3/objects/tickets/{ticketId}/?properties=property1&properties=property2_

Reference:

> **[Accounts Dashboard | HubSpot](https://app.hubspot.com/myaccounts?next=developerdocs&redirect=%2Fapi-reference%2Fcrm-tickets-v3%2Fguide)**

If it did’t help, please provide details of your API request information.

Thanks.