# Get 2FA issue when logging to desktop version

**URL:** <https://community.hubspot.com/t/get-2fa-issue-when-logging-to-desktop-version/145940>\
**Category:** Tickets & Conversations\
**Tags:** free\
**Created:** [February 7, 2026, 6:38am UTC](https://community.hubspot.com/t/get-2fa-issue-when-logging-to-desktop-version/145940 "2026-02-07T06:38:45Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![rajamukherjea](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/rajamukherjea/32/213360_2.png) [@rajamukherjea](https://community.hubspot.com/u/rajamukherjea)\
**Post date:** [February 7, 2026, 6:38am UTC](https://community.hubspot.com/t/get-2fa-issue-when-logging-to-desktop-version/145940/1 "2026-02-07T06:38:45Z")

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I am able to use the mobile app version. But getting the 2FA error when trying to log in from the desktop.

 ![167591iF5FECCA83ADB906C.jpg](https://d2qpr2jzcazej7.cloudfront.net/original/3X/7/0/70d40f93f5eb2f37067561ceb8bd567c377949e2.jpeg)

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [February 7, 2026, 7:30am UTC](https://community.hubspot.com/t/get-2fa-issue-when-logging-to-desktop-version/145940/2 "2026-02-07T07:30:26Z")

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Hi @rajamukherjea,

Have you completed the steps from the linked article?

Are you using a supported browser? [Browsers supported by HubSpot](https://knowledge.hubspot.com/account-security/browsers-supported-by-hubspot)

Please make sure to disable all browser extensions, clear cache/cookies and try again.

Best regards