hey there..
i have a few use contacts who have reached out for genuine support, but i can not reply to their requests. I am recieving this error:
“There was an issue sending your email The recipient xxxxxxxx on this email thread previously bounced, marked this email as spam or has unsubscribed.”
i have looked for the ‘unbounce’ option, but it’s not showing up on the contacts.
i have unanswered support emails, and i’d love to find a solution.
appreciate the help!
Hello @Nopl, I wanted to check if any of the contacts with bounce issues have replied to or interacted with the emails. Some emails server have a security bot that will bounce back if there was no interaction before. I would also like to share this knowledge base with more details on types of bounces.
Could you please send us a private message with the bounced contact? The more information, screenshots, and details you can provide, the better I can advise on the next steps.
Kindly,
Pam