Hello HubSpot Community. Here is an idea related to the Customer Agent (+ Knowledge Base Agent) regarding multi-language translations of internal documentation uploaded in a single language (English, for example). This is what we need: We upload .pdf files with information or product descriptions for the Customer Agent to use, a client visits the website and accesses the Customer Agent, they have a selected language as Spanish (for example), then they make a request for information about a product for which the Customer Agent provides the applicable .pdf file (or another file type) but in Spanish rather than English.
It is wonderful that the Product Team thought to have multi-language switching with the Customer Agent, but we need that same functionality when it comes to providing customers with the information they need and in the language they prefer. In general, more multi-language power across the HubSpot platform is needed in order to be internationally compatible.