Hi Community Team,
Our free account completed the required identity verification check, but our File Manager remains locked with the message: “Account currently under review - cannot upload, edit, or delete files.”
Could a Community Manager please flag this for the Trust & Safety team to review and clear?
HubID: redacted
Thank you!
Hi @CardyTech and welcome to the HubSpot Community!
To start with, can you try in an incognito window to see if it helps?
Can you also please confirm when you completed the identity verification? You should allow allow 24–72 hours after verification.
If it is longer that this, please let me know and I’ll check internally for you.
Also, sharing this, for information: Automated Account Recovery | Frequently Asked Questions
Thanks and I look forward to hearing from you!
Bérangère