I’m on a free HubSpot account.
In Domains & URLs, my current live/brand setup is based on nigelfisher. I’m trying to switch to thefreedomformula.uk, which is the domain I actually own.
The problem is:
So this appears to be HubSpot generating or surfacing the wrong domain, rather than reflecting the domain I actually added.
Because this is a free portal, I understand I only have access to the Knowledge Base and Community, not direct support channels.
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But this looks like a product/configuration issue on HubSpot’s side, not just a how-to question.
What I need help with is:
- Why is thefreedomformula.com appearing in Replace brand domain when I never set it up?
- How can I get HubSpot to use thefreedomformula.uk instead?
- Is this something HubSpot needs to correct internally for free accounts?
Any help from HubSpot staff or anyone who has seen this exact behavior would be appreciated.
Hey @NFisher11,
Thanks for posting in the Community!
I’d like to tag in some domain experts to see what context we can gather on how to best approach this use case! @Humashankar, @Markestac, and @TomM2 - any thoughts?
Shane, Senior Community Moderator
Hi @NFisher11
Use Domains & URLs and set thefreedomformula.uk as the primary hosting domain,
you do not need “Replace brand domain” unless you are switching one brand root to another, and HubSpot’s own docs say the brand-domain flow is for replacing an existing brand domain, not just moving to a different connected domain. If thefreedomformula.com keeps appearing there even though you never configured it, that points to a HubSpot-side cached/inferred brand value, so if the .uk domain is connected but still cannot be selected, the fix is likely an internal HubSpot correction rather than anything you can change in a free portal.
Hope this helps.
Precisely, and yet even though the “AI chatbot” agrees, the humans in “sales” won’t escalate. And here I am, stuck without a solution - fopr days. It is not an end-user “support” issue. It is a technical flaw in HubSpot, as you rightly acknowldge, that is not being attended to.
FREE version is supposed to be “Seed and Grow”, not Seed and “GO”.
Hopefully they can see this post and jump in.
Hey @NFisher11,
I just sent you a private message!
Shane, Senior Community Moderator
No movement on this by HubSpot. Business Development professionals cannot just sit back and twiddle their thumbs. I have had to make a call after 72 hours of zero solution from HubSpot. We are moving this site elsewhere. #epicfail
Hey @NFisher11,
We would love to see any context Support provides you as a resolve to this issue! Feel free to share once you’ve been able to troubleshoot this.
Shane, Senior Community Moderator