Free account deactivated due to inactivity – recovery request

Smart CRM & Sales Hub Account & Settings
1

Hi,

My free account seems to have been deactivated due to inactivity.
I just logged in but no longer see any portal associated with my email.
Could you please check if the portal can be reactivated or recovered?

Thank you,
Ece from CBOT

2

Hi @hicbot,

You can request the recovery of your account by submitting the form at the end of this page: Recover your inactive HubSpot account

Best regards!

3

Hey @hicbot - thanks so much for posting in the Community!
As noted here, “free accounts will be deactivated after 120 days of inactivity. This includes not logging in or using the HubSpot Sales extension. You then have 90 days to reactivate the account before it’s purged and can’t be recovered.” Can you please confirm if it has been longer than 90 days since this occurred? If so, I’m afraid that data can no longer be recovered.
For reference, you should have received an email from HubSpot regarding this. That email will timestamp how long it’s been.
Shane, Senior Community Moderator

4

Thank you so much!