I’m on a free HubSpot account and can no longer add new contacts.
Portal ID: 49145136
I currently see only 129 active contacts in my Contacts view.
When I try to create a new contact, I get this error: “Sorry, there was an issue saving your change. Please try again.”
I previously had over 1,000 contacts and deleted almost all of them, but it appears the account still treats me as over the 1,000‑contact free limit.
On the CRM > Contacts page, I do not see any “Actions > Restore records” option or any recycle‑bin view, so I can’t access or permanently delete deleted contacts to free up space.
Can someone from HubSpot please confirm my total contact count (including deleted) and advise if you can clear out deleted contacts or if my free account is now hard‑capped at 1,000 with no way to free up more?
I am only trying to use HubSpot as a basic CRM with non‑marketing contacts.
Thanks for being so thorough in the troubleshooting steps you’ve taken thus far! It looks like your portal is indeed hitting the error as expected, but as the UI has changed a bit could you please ensure that you’re instead clicking the ‘three vertical dots’ in the top-right corner of the contacts page > then click ‘restore records’?
Like seen in this guide - here - even Free Portals should have access to this feature!
If you’re still having issues after clearing your deleted records please feel free to send me a DM and I’ll gladly assist you from there!
Sam, Community Manager
Hello,
Thank you for this. Unfortunately, we cleared every single one permanently deleting them following the process you stated, and it still won’t allow me to put any contacts in. I currently only have 104. Please see the error it’s giving. It’s the same as it did before.
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Thanks for the confirming the steps you’ve taken thus far!
We’ll need some additional info to further troubleshoot, so I’m going to DM you asking for the required info!
(UPDATE: For visibilty, I’m updating here to confirm that this was resolved by clearing deleted contacts from the recycling bin like seen here > then clearing cache and refreshing the page.)
Sam, Community Manager
