Forwarding Emails for manual log from Gmail Alias (or IMAP-connected) Not Logging in HubSpot

Smart CRM & Sales Hub CRM
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1

Hi everyone,

I’m testing HubSpot and have run into a persistent issue with email forwarding.

Here’s the setup:

  • I successfully connected my main Gmail account to HubSpot.
  • Forwarding emails from that Gmail account to my HubSpot forwarding address for manual log works most of the time (except when I am in CCI)—emails are logged and associated with contacts.
  • I added a second personal email account (IMAP connection). I also added this address as an email alias in my HubSpot profile.
  • Forwarding emails for manual log from this second address (the IMAP-connected one) does not result in any logging in HubSpot.

To troubleshoot, I’ve done the following:

  • Confirmed the IMAP connection is active and successful in HubSpot.
  • Added the second address both as an IMAP-connected account and also as an alias in Gmail.
  • Ensured I’m using the correct HubSpot forwarding address.
  • Checked that the email I’m forwarding is new (not from before the connection).
  • Verified the contacts in the message are not already in the CRM.
  • Checked my HubSpot activity timeline—nothing appears.
  • Verified I haven’t hit any limits (Free plan, and no limit warnings are shown).

At this point, forwarding emails from the Gmail alias still does not log anything in HubSpot. Forwarding from the main Gmail address works. I’m trying to keep email tracking centralized, so being able to log from this second address is important.

Any help or insights would be appreciated!

Thanks

2

Hi @PaideiaNova,

There are additional requirements for emails to log using the forwarding address: Log email in your CRM with the BCC or forwarding address

Could you confirm that all of these are met?

Best regards