Hi @Benjamin_R,
The HubSpot forwarding address is indeed meant for manual forwarding of 1:1 emails to the CRM as it relies on the message header generated by your email client to log the email on the correct contact record.
If you’re looking to set up routing rules to automatically forward incoming emails to HubSpot, I’d recommend forwarding emails to a hosted email in the conversations inbox, as described in this article: https://knowledge.hubspot.com/conversations/connect-a-hosted-email-to-your-conversations-inbox
The hosted email which you’ll forward emails to looks something like this: [username]@[subdomain].hs-inbox.com
The forwarded emails will appear in the conversations inbox, but they’ll also be logged on the contact records. If you’d only like to route specific emails to HubSpot, you can configure detailed routing rules in your inbox (like excluding certain email domains from forwarding).
I also wanted to share this Google Workspace help article where Google recommends creating a new email address that will be forwarded and not using a real Google Workspace account or email address.
I hope this helps!
Cheers
Mia, Community Team