# Forwarded messages wrong sender mail **URL:** \ **Category:** HubSpot Ideas\ **Tags:** conversations-inbox\ **Created:** [June 29, 2020, 8:35am UTC](https://community.hubspot.com/t/forwarded-messages-wrong-sender-mail/22214 "2020-06-29T08:35:32Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![cl77](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/cl77/32/25810_2.png) [@cl77](https://community.hubspot.com/u/cl77)\ **Post date:** [June 29, 2020, 8:35am UTC](https://community.hubspot.com/t/forwarded-messages-wrong-sender-mail/22214/1 "2020-06-29T08:35:32Z")
Hi there, we currently use a [support@ourcompany.com](mailto:support@ourcompany.com) email for our support. All mails get automatically forwarded to Hubspot and get in conversations there. When a customer cust@acme.inc gets an email from [some@one.com](mailto:some@one.com), and the customer forwards this email to [support@ourcompany.com](mailto:support@ourcompany.com), Hubspot parses this email, thinks a employee (cust@acme.inc) forwarded a message and sets [some@one.com](mailto:some@one.com) as sender in conversations. This behaviour is good if we get an email to an\_employee@ourcompany.com which we would like to have in hubspot. But its really bad if we just get an FWD email from a customer. Seems very unlogically. I think this is a bug. We’ve used intercom before. Its possible to tell them our company emails and company email domain so that intercom treats incoming mails according to that. Please change that parsing for incoming mails or leave an option to only parse FWD mails, which are not coming from company mail/domain. Thanks ---
**Author:** ![cl77](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/cl77/32/25810_2.png) [@cl77](https://community.hubspot.com/u/cl77)\ **Post date:** [June 29, 2020, 8:37am UTC](https://community.hubspot.com/t/forwarded-messages-wrong-sender-mail/22214/2 "2020-06-29T08:37:31Z")
It should be obvious for HS that cust@acme.inc is not an employee and that only [any@ourcompany.com](mailto:any@ourcompany.com) are employees. ---
**Author:** ![LivingSecurity](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/livingsecurity/32/2679_2.png) [@LivingSecurity](https://community.hubspot.com/u/LivingSecurity)\ **Post date:** [May 11, 2021, 11:44pm UTC](https://community.hubspot.com/t/forwarded-messages-wrong-sender-mail/22214/3 "2021-05-11T23:44:32Z")
This is a huge pain point for my company too! Customer support now has to email from gmail instead, while updating the ticket in HS.