I thinka great feature to add to the support side of HubSpot, would be an option for emails that have been forwarded to an external party, to then change the status when this party replies. This would be really helpful so no tickets are lost in the system
Absolutely! I have a few clients that would greatly benefit from this. The only workaround I have found is to click reply and change the to field, to the person you want to forward it to. But it would be nice to see a more intuitive version of this to make it to the system.