Hi @Phyllis,
A few things that might be going on here:
- Are you the super admin in your portal? If not, I’d recommend reaching out to the person who invited you into the HubSpot portal, they might’ve limited your permissions to not include forms: Manage user permissions
- Is your account very new and have you recently started using the tools? HubSpot might suspend tools: Account suspension | Frequently Asked Questions (You would’ve received a notice about this.)
Best regards!