# Forms | Frequently asked questions **URL:** \ **Category:** Lead Capture Tools\ **Tags:** workaround, crm, forms, best-practices, how-to\ **Created:** [February 9, 2023, 10:41am UTC](https://community.hubspot.com/t/forms-frequently-asked-questions/74828 "2023-02-09T10:41:55Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![JacquelineOng](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jacquelineong/32/78108_2.png) [@JacquelineOng](https://community.hubspot.com/u/JacquelineOng)\ **Post date:** [February 9, 2023, 10:41am UTC](https://community.hubspot.com/t/forms-frequently-asked-questions/74828/1 "2023-02-09T10:41:55Z")
# **Forms | Frequently asked questions** A number of frequently asked questions about forms have already been covered in the [Knowledge Base guide here](https://knowledge.hubspot.com/forms/forms-faq). This guide aims to supplement the existing KB with possible alternatives, as well as address several other common questions that have not been covered. **Contents** 1. _Can I display a HubSpot form within a mobile app?_ 2. _Can I export or print a HubSpot form?_ 3. _Can I hide or turn off a HubSpot form?_ 4. _Can I create a multi-step form?_ 5. _Can I customize the form submission page depending on the form option chosen?_ 6. _How can I tell if my form is a HubSpot or non-HubSpot form?_ 7. _Can I choose specific non-HubSpot forms to sync over form submission data to HubSpot?_ 8. _What is the difference between using the Forms API and using a HubSpot form?_ 9. _What is the difference between using the Forms API and using a non-HubSpot form?_ 10. _Why did this form submission not create a ticket?_ * * * 1. ### **Can I display a HubSpot form within a mobile app?** No - [HubSpot forms are built with JavaScript](https://knowledge.hubspot.com/forms/forms-faq#:~:text=Can%20I%20customize,HubSpot%20Forms%20API.). Using the [Submit data to a form API](https://legacydocs.hubspot.com/docs/methods/forms/submit_form) however, you can submit data to a HubSpot form at the same time when a visitor takes a certain action in your mobile app. 1. ### **Can I export or print a HubSpot form?** No, you cannot export the form itself, but you could save the webpage as a PDF file (check out these resources for [steps on Chrome](https://chrome.google.com/webstore/detail/save-as-pdf/kpdjmbiefanbdgnkcikhllpmjnnllbbc?hl=en) and [here for other browsers](https://smallpdf.com/blog/save-webpage-as-pdf)), then print that file. Alternatively, to export form submission data, check out [see our KB here.](https://knowledge.hubspot.com/forms/export-form-submissions#:~:text=In%20your%20HubSpot%20account%2C%20navigate,to%20your%20user's%20email%20address.) 1. ### **Can I hide or turn off a HubSpot form?** No, but you may be able to prevent the form from showing on a page by working with a developer to customize the form’s code. Other alternatives include using smart content per this community thread [here](https://community.hubspot.com/t5/APIs-Integrations/Hide-form-to-users-who-have-already-submitted-it/m-p/241186), or changing form fields to be hidden while customizing the form submit button per this other community thread [here](https://community.hubspot.com/t5/CRM/Disable-form/m-p/351823/highlight/true#M120524). 1. ### **Can I create a multi-step form?** No, there is a similar feature request [here](https://community.hubspot.com/t5/HubSpot-Ideas/Multi-step-page-forms/idi-p/11536) on our Ideas forum which you can upvote and leave your use case there so our product team can better understand how this would help. Alternatively, you can work with a developer to use custom code to design a 2 step form, or use multiple forms together with setting up redirects upon the form submit button. For more, check out this community thread [here](https://community.hubspot.com/t5/Lead-Capture-Tools/How-do-I-create-a-multi-step-form/m-p/218716). 1. ### **Can I customize the form submission page depending on the form option chosen?** No, it is not possible to do so natively within HubSpot ([as our KB here](https://knowledge.hubspot.com/forms/forms-faq#can-i-redirect-visitors-to-different-thank-you-pages-based-on-their-form-responses) also references) but you may be able to do this via custom code implemented by a developer. For more, check out these community threads [here](https://community.hubspot.com/t5/APIs-Integrations/Embedded-Form-submission-amp-redirect-URL-based-on-form/m-p/286906) and [here](https://community.hubspot.com/t5/Blog-Website-Page-Publishing/Redirecting-a-HubSpot-form-to-a-thank-you-page-based-on-a-form/td-p/614083). 1. ### **How can I tell if my form is a HubSpot or non-HubSpot form?** To see all non-HubSpot forms, head to **Marketing** \> **Lead Capture** \> **Forms.** In the top left, look for the _Type_ filter \> select **Non-HubSpot forms**. If you’re not sure whether the form displaying on your website page is a HubSpot or non HubSpot form, you can right click on the page \> **View Source** to check on the form’s HTML and confirm. 1. ### **Can I choose specific non-HubSpot forms to sync over to HubSpot?** No, all non-HubSpot forms that are on pages which have the HubSpot tracking code installed, will be synced over to HubSpot. If you do not wish to sync over data from a non-HubSpot form, you can [turn off the setting](https://knowledge.hubspot.com/forms/use-non-hubspot-forms) for syncing non-HubSpot forms. Alternatively, you can work with a developer to use custom code to prevent a certain non-HubSpot form from being picked up. For more, check out this community thread [here](https://community.hubspot.com/t5/Lead-Capture-Tools/Ignore-a-specific-non-Hubspot-form-from-being-collected/m-p/246957). 1. ### **What is the difference between using the Forms API and using a HubSpot form?** - The [Forms API](https://legacydocs.hubspot.com/docs/methods/forms/forms_overview) consists of endpoints that let a developer send data captured in an external form or system to HubSpot. - When the Forms API is used, data is first captured on an external system, then sent to the HubSpot API and stored in a HubSpot form. - When a HubSpot form is used, upon a visitor submitting the form, the data is automatically captured and stored in HubSpot. 1. ### **What is the difference between using the Forms API and using a non-HubSpot form?** | | Forms API | Non-HubSpot form | | --- | --- | --- | | What is it? | Endpoints that let a developer send data to HubSpot. | A form created externally outside of HubSpot. | | How does it work? | Data is captured in an external system or form, then sent to the API and stored in a HubSpot form | If the HubSpot tracking code is installed on a page with the form, **and** the non-HubSpot forms setting is turned on in HubSpot then a form submission made on the page will automatically get sent to and stored in HubSpot. | - The Forms API and non-HubSpot forms methods operate in a similar manner as they both involve the form submission data coming from external sources and then being sent to HubSpot. - Thus, it is not recommended to use both non-HubSpot forms and Forms API together for the same form, because this can cause duplicate form submissions. 1. ### **Why did this form submission not create a ticket?** If you see this message appearing in the form submission’s details “_We could not find a Ticket record from this submission_”, here are a couple of steps you can take to troubleshoot further: First, head to your Conversations Inbox settings via **Settings** \> **Inbox** \> **Inboxes** \> in the top section of the page, look for _Current View_, then choose from the dropdown select menu to select a specific inbox\*\*,\*\* then: - Check that the option to create tickets from form submissions going to the Conversations inbox has been turned on. ![JacquelineOng_0-1675938694088.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/e/8/e897aa2a862227f150be298def4d57baa88946b9.png) - If this toggle is not on, head to your form editor \> look for the _Ticket Properties_ section on the left of the page and ensure the toggle is turned on. - Check your ticket automation settings to make sure that valid ticket fields have been selected. ![JacquelineOng_1-1675938694091.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/a/ac4ae3f5ec3c79cd889803e18668f8e552a310d5.png) - Check that the form has been connected to a ticket pipeline * * * **Hope you found this post useful! Stay tuned for part 2.** **Have any other tips or questions about using forms? Leave a comment below.** _If you found this FAQ helpful, please mark it as a solution to help others._ ---
**Author:** ![kvlschaefer](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/kvlschaefer/32/71076_2.png) [@kvlschaefer](https://community.hubspot.com/u/kvlschaefer)\ **Post date:** [February 10, 2023, 8:52am UTC](https://community.hubspot.com/t/forms-frequently-asked-questions/74828/2 "2023-02-10T08:52:16Z")
Such a great resource! Thank you for sharing, @JacquelineOng 🙂