Forms Error

[DDSCalorimeters]

Hi everyone

We are facing a very frustrating challenge.

We have had two forms on our website since last year and up until now they were working perfectly fine.

However, upon testing both of them today, I see that we are not getting notified by email anymore which is my first issue.

My second issue is that the forms are actually disappearing under Hubspot’s section called “Submissions” which is extremely worrying.

I did re-embed both forms and am still facing the same error.

Please, any assistance would be greatly appreciated.

If you would like more information and maybe screenshots, please do not hesistate to email me:

jessica@ddsystems.co.za

Kind regards,

Jess

[Berangere]

Hi @DDSCalorimeters,
Thank you for reaching out to the Community!
I’m sorry to hear about your experience regarding this.
1. I understand that you are not receiving form submission notifications by email, is that right?
Did you make any changes recently?
Are these HubSpot forms or external forms?
Is the website hosted on HubSpot or externally?
What is the URL of the page where the form appears?
Which type of form is it? Embedded or popup?
Are the 2 forms on the same page or on different pages?
Did you check the settings of the page AND the settings of the form to see which email address was added for the notifications?
Who is supposed to receive these notifications? Are these HubSpot users? Or external contacts?
2. What do you mean by “submission”? Could you please share screenshots so that we can understand where these forms are disappearing?
The more info, screenshots (without sensitive/confidential information), and details you can provide, the better the Community can assist.

I’d like to invite a couple of subject matter experts to this conversation: Hi @Jnix284, @louischausse and @danmoyle do you have suggestions to help @DDSCalorimeters, please?
Also, if anybody else has anything to add and/or share, please feel free to join in the conversation
Thank you very much and have a great day!
Best,
Bérangère

[danmoyle]

@DDSCalorimeters +1 for the clarifying questions from @BérangèreL here. More detail, more we’re able to help. I’d check the notification settings as @Aakar pointed out, too.

[Aakar]

Hi @DDSCalorimeters -

It’s difficult to say without checking your form settings. I recommend navigating to the form options within HubSpot and verifying if the email notification is configured. Additionally, it would be beneficial to check the page to confirm if an email address has been used for the notification. It could override form’s default form notification. If it does not work, feel free to send me a DM.
Thanks.