# Formatting Ticket Names **URL:** \ **Category:** Tips, Tricks & Best Practices\ **Tags:** workaround, workflows, how-to\ **Created:** [July 24, 2023, 12:10pm UTC](https://community.hubspot.com/t/formatting-ticket-names/85961 "2023-07-24T12:10:28Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![mccormack](https://avatars.discourse-cdn.com/v4/letter/m/ac91a4/32.png) [@mccormack](https://community.hubspot.com/u/mccormack)\ **Post date:** [July 24, 2023, 12:10pm UTC](https://community.hubspot.com/t/formatting-ticket-names/85961/1 "2023-07-24T12:10:28Z")
There have been submissions on the HubSpot Community to implement a format the names of Service Hub tickets. Here are a few: - [https://community.hubspot.com/t5/HubSpot-Ideas/Ticket-name-management/idi-p/311186](https://community.hubspot.com/t5/HubSpot-Ideas/Ticket-name-management/idi-p/311186) - [https://community.hubspot.com/t5/HubSpot-Ideas/Customize-ticket-name-when-a-ticket-is-created-by-an-inbox/idi-p/562685](https://community.hubspot.com/t5/HubSpot-Ideas/Customize-ticket-name-when-a-ticket-is-created-by-an-inbox/idi-p/562685) - [https://community.hubspot.com/t5/Tips-Tricks-Best-Practices/Update-ticket-name/m-p/788274](https://community.hubspot.com/t5/Tips-Tricks-Best-Practices/Update-ticket-name/m-p/788274) The CS team here where I work wanted a particular naming convention and this has been successfully implemented to " [Company Name] - [Ticket ID] - [Conversation Subject]". It has taken a combination of 2 new properties and 3 workflows. **Step 1** Create two new ticket properties: - Ticket Company Name - Ticket Name Clone **Step 2** Create three workflows: - Workflow 1 - Company Enrollment Trigger: _Company name_ is known and company has a ticket where the _Ticket ID_ is known; - Action: Copy the _Company name_ to the new ticket property _Ticket Name Company;_ - ![HubSpot-Format-Ticket-Names-1.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/f/0/f07b4ddc383e644e7606494623be5d00b4a9574d.png) Workflow 1\* - Workflow 2 - Ticket Enrollment trigger: _Ticket name_ is known and ticket is associated to any conversation; - Action: Copy ticket property _Ticket name_ to ticket property _Ticket Name Clone_ **AND** “Go to Workflow 3” ![HubSpot-Format-Ticket-Names-2.jpg](https://d2qpr2jzcazej7.cloudfront.net/original/2X/2/2a06baffe17502183187e3b7b715d8a8a33c5b0c.jpeg) Workflow 2 - Workflow 3 - Ticket Enrollment Trigger: _Ticket Name Clone_ is known - Pipeline is any [chose pipeline - Actions: Set ticket name to _Ticket Name Company_ - _Ticket ID_ - _Ticket Name Clone_ - ![HubSpot-Format-Ticket-Names-3.jpg](https://d2qpr2jzcazej7.cloudfront.net/original/3X/a/8/a8037965306544640f1a0e2431c0861971abad94.jpeg) Workflow 3\* **Result** - ![HubSpot-Format-Ticket-Names-Result.jpg](https://d2qpr2jzcazej7.cloudfront.net/original/3X/1/3/13f9fb9afa61672acbc3d7b5965cc2829d9cbb02.jpeg) Result\* **Other Applications** The above solution would help those who have similar issues with wanting the company name in the ticket eg. - [https://community.hubspot.com/t5/HubSpot-Ideas/Search-Tickets-by-Company-Name-Contact-Name/idi-p/214754](https://community.hubspot.com/t5/HubSpot-Ideas/Search-Tickets-by-Company-Name-Contact-Name/idi-p/214754) - [https://community.hubspot.com/t5/HubSpot-Ideas/Organisation-Name-on-ticket-view/idi-p/749998](https://community.hubspot.com/t5/HubSpot-Ideas/Organisation-Name-on-ticket-view/idi-p/749998) It is bizarre that such a workaround must be built but the team here are happy with the result. It will be expanded for tickets created by forms and manually going forward. ---
**Author:** ![danmoyle](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/danmoyle/32/91166_2.png) [@danmoyle](https://community.hubspot.com/u/danmoyle)\ **Post date:** [July 24, 2023, 1:19pm UTC](https://community.hubspot.com/t/formatting-ticket-names/85961/2 "2023-07-24T13:19:31Z")
Thanks for sharing this, @mccormack - very helpful! ---
**Author:** ![AAhmmad](https://avatars.discourse-cdn.com/v4/letter/a/a88e4f/32.png) [@AAhmmad](https://community.hubspot.com/u/AAhmmad)\ **Post date:** [August 16, 2023, 5:04am UTC](https://community.hubspot.com/t/formatting-ticket-names/85961/3 "2023-08-16T05:04:04Z")
“Formatting Ticket Names” involves structuring and styling ticket names to enhance clarity, consistency, and organization in a ticketing system or event management platform. Absolutely agree Ahmad! Proper formatting in ticket names can make a huge difference, especially when managing large events or when dealing with a variety of ticket types. It not only simplifies the process for organizers but also ensures attendees pick the right ticket. Consistency is key! 🎫👌 ---
**Author:** ![michaelrandrup](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/michaelrandrup/32/197644_2.png) [@michaelrandrup](https://community.hubspot.com/u/michaelrandrup)\ **Post date:** [October 27, 2025, 9:29am UTC](https://community.hubspot.com/t/formatting-ticket-names/85961/4 "2025-10-27T09:29:30Z")
Hi @mccormack , I know this is an old post, but I have a question. We also have a workflow in place that sets the Ticket Name to “**[Ticket No. XXYYYZZZZZ]: \**” - that’s all fine. But when our Help Desk users reply to the Ticket in the new Help Desk experience the Ticket Number is Not appended to the Subject, so the entire email conversation will just have “ **RE: \** ” as the subject. Do you know if there is a way to append the Ticket ID to the default email subject for replies? Thanks in advance. Michael Randrup ---
**Author:** ![chighsmith](https://avatars.discourse-cdn.com/v4/letter/c/77aa72/32.png) [@chighsmith](https://community.hubspot.com/u/chighsmith)\ **Post date:** [October 27, 2025, 1:30pm UTC](https://community.hubspot.com/t/formatting-ticket-names/85961/5 "2025-10-27T13:30:51Z")
Hi @mccormack, Thank you for posting to the Community! I’d like to tag in some Top Contributors to see if they have any ideas on appending the Ticket ID to the email subject. Hi @SNigam @JenBergren and @FazleRabbihx Do you have any ideas? Any advice for @mccormack? Thank you! Cassie, Community Manager