# Form to ticket

**URL:** <https://community.hubspot.com/t/form-to-ticket/148850>\
**Category:** Tickets & Conversations\
**Tags:** starter\
**Created:** [April 29, 2026, 8:44pm UTC](https://community.hubspot.com/t/form-to-ticket/148850 "2026-04-29T20:44:32Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![cclark2](https://avatars.discourse-cdn.com/v4/letter/c/a88e57/32.png) [@cclark2](https://community.hubspot.com/u/cclark2)\
**Post date:** [April 29, 2026, 8:44pm UTC](https://community.hubspot.com/t/form-to-ticket/148850/1 "2026-04-29T20:44:32Z")

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Hello,

We are building a universal ticket form that when is submited will create a ticket. We have 4 different ticket types that represent the 4 different pipelines. We currently have this form connected to one inbox and it is connected to one pipeline. is it possible to have this 1 form connect to the 4 different ticket pipelines? for example when the user selects the ticket type A it creates a ticket in pipeline A, and when they select B it goes to pipeline B etc. is this possible?

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**Author:** ![stassey](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/stassey/32/36_2.png) [@stassey](https://community.hubspot.com/u/stassey)\
**Post date:** [April 29, 2026, 9:21pm UTC](https://community.hubspot.com/t/form-to-ticket/148850/2 "2026-04-29T21:21:44Z")

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Hey @cclark2.

Welcome to the Community!

It appears a single form channel is tied to one pipeline by default. That said, I believe it could still be possible to route to the desired pipeline via workflows.

Here are a couple of resources that might help point you in the right direction:

- [Send tickets to different pipelines](https://community.hubspot.com/t5/Tickets-Conversations/Send-tickets-to-different-pipelines/m-p/873312)
- [Assign and rotate ticket owners using workflows](https://knowledge.hubspot.com/workflows/assign-tickets-using-workflows)

I’d also like to tag in some of our Top Contributors to see if they have any suggestions on how to route a single form to multiple pipelines:

Hey @karstenkoehler, @GRajput, @GiantFocal -- Do you have any suggestions for @cclark2 on this?

Thanks in advance!

Sam, Community Manager

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [April 30, 2026, 4:06am UTC](https://community.hubspot.com/t/form-to-ticket/148850/3 "2026-04-30T04:06:22Z")

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Hi @cclark2,

In a Service Hub Professional or Enterprise subscription, this is possible, yes, with workflows: [Create workflows](https://knowledge.hubspot.com/workflows/create-workflows)

You could create a workflow that:

- Enrolls tickets when the property containing the four options is known AND it’s not matching the pipeline the ticket is currently in
- Use “Edit record” to update the pipeline

Without workflows, this is not possible natively.

Best regards