# Form Submission

**URL:** <https://community.hubspot.com/t/form-submission/13125>\
**Category:** Tickets & Conversations\
**Created:** [February 20, 2019, 8:48pm UTC](https://community.hubspot.com/t/form-submission/13125 "2019-02-20T20:48:03Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![GailTo](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/gailto/32/47092_2.png) [@GailTo](https://community.hubspot.com/u/GailTo)\
**Post date:** [February 20, 2019, 8:48pm UTC](https://community.hubspot.com/t/form-submission/13125/1 "2019-02-20T20:48:03Z")

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I was wondering if there are forms that can have the submissions sent to an inbox, instead of, or in conjunction to creating a ticket? We current set up a support form, which creates a ticket when it’s submitted. However, I was hoping either this form, or another type would have the ability to send to an inbox as well? Thank you.

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**Author:** ![MFrankJohnson](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/mfrankjohnson/32/22490_2.png) [@MFrankJohnson](https://community.hubspot.com/u/MFrankJohnson)\
**Post date:** [February 21, 2019, 6:01am UTC](https://community.hubspot.com/t/form-submission/13125/2 "2019-02-21T06:01:08Z")

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\>\>“I was wondering if there are forms that can have the submissions sent to an inbox, instead of, or in conjunction to creating a ticket? We current set up a support form, which creates a ticket when it’s submitted. However, I was hoping **either this form, or another type would have the ability to send to an inbox** as well?”

All HubSpot forms created with the Marketing → Lead Capture → Forms tool can be set to notify via an inbox.  
- see [Set up your form submission notifications](https://knowledge.hubspot.com/articles/kcs_article/forms/set-up-your-form-submission-notifications)

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**Author:** ![myMailHouse](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/mymailhouse/32/84335_2.png) [@myMailHouse](https://community.hubspot.com/u/myMailHouse)\
**Post date:** [February 22, 2019, 6:03pm UTC](https://community.hubspot.com/t/form-submission/13125/3 "2019-02-22T18:03:30Z")

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Hi Frank: I have the same question. I can see the marketing contact forms but I can not see the service ticket form. I have this form embedded in our contact support page on our website. When a user has an issue that form generates a ticket. However I cant find a way to send a notification email to my support team that a ticket was created.

Thanks

Steve

myMailHouse

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**Author:** ![myMailHouse](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/mymailhouse/32/84335_2.png) [@myMailHouse](https://community.hubspot.com/u/myMailHouse)\
**Post date:** [March 5, 2019, 9:08pm UTC](https://community.hubspot.com/t/form-submission/13125/4 "2019-03-05T21:08:11Z")

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Hi Frank:

The problem is not forms created with marketing.

It is a problem is with forms created under service as a support form.

There is no email notification option for these support forms.

Steve

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**Author:** ![MFrankJohnson](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/mfrankjohnson/32/22490_2.png) [@MFrankJohnson](https://community.hubspot.com/u/MFrankJohnson)\
**Post date:** [March 5, 2019, 9:30pm UTC](https://community.hubspot.com/t/form-submission/13125/5 "2019-03-05T21:30:51Z")

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My solution addresses the original question and involves the use of HubSpot Marketing forms, Steve. No recommendation for the use of Service Hub (at this time).

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**Author:** ![charliepinker](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/charliepinker/32/12992_2.png) [@charliepinker](https://community.hubspot.com/u/charliepinker)\
**Post date:** [October 16, 2019, 8:56am UTC](https://community.hubspot.com/t/form-submission/13125/6 "2019-10-16T08:56:09Z")

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I was wondering this too. Did you make any progress? What about creating a form from marketing and using it as a non-ticket-based support contact form?

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**Author:** ![MFrankJohnson](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/mfrankjohnson/32/22490_2.png) [@MFrankJohnson](https://community.hubspot.com/u/MFrankJohnson)\
**Post date:** [October 16, 2019, 9:22am UTC](https://community.hubspot.com/t/form-submission/13125/7 "2019-10-16T09:22:45Z")

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@charliepinker, you may also find [this thread](https://community.hubspot.com/t5/Tickets-Conversations/Email-Notifications-for-User-submitted-ticket/td-p/243381) and [this academy resource](https://academy.hubspot.com/lessons/using-tickets-in-hubspot) helpful.