# Form Submission Response Time **URL:** \ **Category:** HubSpot Ideas\ **Tags:** reports\ **Created:** [November 30, 2017, 10:02pm UTC](https://community.hubspot.com/t/form-submission-response-time/4042 "2017-11-30T22:02:32Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![FlywheelKinetic](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/flywheelkinetic/32/77481_2.png) [@FlywheelKinetic](https://community.hubspot.com/u/FlywheelKinetic)\ **Post date:** [November 30, 2017, 10:02pm UTC](https://community.hubspot.com/t/form-submission-response-time/4042/1 "2017-11-30T22:02:32Z")
There should be a way that would allow us to measure the response time of a form submission. This would help Sales Management measure the effectiveness of follow-up efforts of their Sales Associates. For example, a form is submitted by the customer at 1:00pm. A Sales Associate receives the form submission notification and logs a call (or email?) at 1:10pm. I would like to be able to report that it took the Sales Associate 10 minutes to respond to the customer. Furthermore I would like to report that the Sales Associate’s average response time this month has been 15 minutes whereas their colleague’s has been 30 minutes. Goal: Monitor, manage and shorten response time of Sales Associates on Form Submissions. Value: Increase timeliness and effectiveness of response to customer inquiries. ---
**Author:** ![julieclarkebush](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/julieclarkebush/32/43283_2.png) [@julieclarkebush](https://community.hubspot.com/u/julieclarkebush)\ **Post date:** [July 23, 2018, 5:55pm UTC](https://community.hubspot.com/t/form-submission-response-time/4042/2 "2018-07-23T17:55:09Z")
HubSpot gives us the tools to respond quickly, but no way to _ **track** _ response times. Please add this feature. ---
**Author:** ![natan](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/natan/32/83317_2.png) [@natan](https://community.hubspot.com/u/natan)\ **Post date:** [September 5, 2018, 5:18pm UTC](https://community.hubspot.com/t/form-submission-response-time/4042/3 "2018-09-05T17:18:55Z")
This is something we very much want as well. During Hubspot training we learned how important it is to call/respond to leads within two minutes of getting a request, but we have no way of calculating it. ---
**Author:** ![DFW](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/dfw/32/2490_2.png) [@DFW](https://community.hubspot.com/u/DFW)\ **Post date:** [October 2, 2018, 1:50pm UTC](https://community.hubspot.com/t/form-submission-response-time/4042/4 "2018-10-02T13:50:39Z")
We need this very much, I am blown away that it does not exist! This is the most basic metric for lead management. We have a small, geographically distributed team with lead flow that is growing rapidly. I am in desperate need for reporting on our time from lead assignment to sales contact, and a rolling report on number of times contacted. Would love to hear from the community on a workaround for this report or if there is another tool on the market that can provide this. ---
**Author:** ![Eleven11](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/eleven11/32/26988_2.png) [@Eleven11](https://community.hubspot.com/u/Eleven11)\ **Post date:** [November 2, 2018, 3:13am UTC](https://community.hubspot.com/t/form-submission-response-time/4042/5 "2018-11-02T03:13:32Z")
You can get number of times contacted. There’s a HubSpot default property for that. ---
**Author:** ![JCassedy](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jcassedy/32/59606_2.png) [@JCassedy](https://community.hubspot.com/u/JCassedy)\ **Post date:** [January 22, 2019, 3:04pm UTC](https://community.hubspot.com/t/form-submission-response-time/4042/6 "2019-01-22T15:04:55Z")
I agree completely. They have last contacted, but not first contacted (by salesperson). I was flabbergasted to find out that this report is not an out of the box report for Hubspot, let alone possible at all. Insanity. ---
**Author:** ![JohnDrinane](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/johndrinane/32/100460_2.png) [@JohnDrinane](https://community.hubspot.com/u/JohnDrinane)\ **Post date:** [October 2, 2019, 3:46pm UTC](https://community.hubspot.com/t/form-submission-response-time/4042/7 "2019-10-02T15:46:17Z")
Hey! I figured this out! I too was surprised that HubSpot didn’t have this report natively. I built a workaround using HubSpot workflow and webhook, Zapier and Google Sheets. I’ve implemented it for a few clients in our agency and it’s working great so I created a tutorial on how to set it up. I was measuring from SQL lifecycle stage entered but you should be able to tweak it to measure from a form submission. Also would be happy to help anybody trouble shoot while setting this up so we can get it working for you. Here is the link to the tutorial: [Instrumental's Blog](https://www.revenueriver.co/thecuttingedge/what-is-your-companys-lead-response-time) ---
**Author:** ![mvinson](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/mvinson/32/78471_2.png) [@mvinson](https://community.hubspot.com/u/mvinson)\ **Post date:** [January 15, 2020, 11:53am UTC](https://community.hubspot.com/t/form-submission-response-time/4042/8 "2020-01-15T11:53:28Z")
Unfortunately for this solution the webhook is now only available for Enterprise - **Please note:** _ **Marketing Hub** Professional_ accounts or _ **Sales Hub** Professional_ seats purchased before November 1, 2018 will have legacy access to the _Trigger a webhook_ _w_orkflow action. ---
**Author:** ![sarakerwin](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/sarakerwin/32/98997_2.png) [@sarakerwin](https://community.hubspot.com/u/sarakerwin)\ **Post date:** [July 27, 2020, 9:18pm UTC](https://community.hubspot.com/t/form-submission-response-time/4042/9 "2020-07-27T21:18:36Z")
This is so frustrating! This is a basic metric that we should easily be able to track. ---
**Author:** ![system](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/system/32/124_2.png) [@system](https://community.hubspot.com/u/system)\ **Post date:** [January 25, 2021, 4:23pm UTC](https://community.hubspot.com/t/form-submission-response-time/4042/10 "2021-01-25T16:23:34Z")
Should be an out-of-the-box report. Agreed. ---
**Author:** ![ajbs](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/ajbs/32/27794_2.png) [@ajbs](https://community.hubspot.com/u/ajbs)\ **Post date:** [October 12, 2022, 3:02am UTC](https://community.hubspot.com/t/form-submission-response-time/4042/11 "2022-10-12T03:02:30Z")
Seconded ---
**Author:** ![Larke](https://avatars.discourse-cdn.com/v4/letter/l/898d66/32.png) [@Larke](https://community.hubspot.com/u/Larke)\ **Post date:** [June 8, 2023, 2:36pm UTC](https://community.hubspot.com/t/form-submission-response-time/4042/12 "2023-06-08T14:36:27Z")
Yes definitely need this!! ---
**Author:** ![MTownsend6](https://avatars.discourse-cdn.com/v4/letter/m/9f8e36/32.png) [@MTownsend6](https://community.hubspot.com/u/MTownsend6)\ **Post date:** [February 6, 2024, 4:59pm UTC](https://community.hubspot.com/t/form-submission-response-time/4042/13 "2024-02-06T16:59:39Z")
This would be so helpful. This is a essential metric in any contact centre. ---
**Author:** ![andrewbatten](https://avatars.discourse-cdn.com/v4/letter/a/8dc957/32.png) [@andrewbatten](https://community.hubspot.com/u/andrewbatten)\ **Post date:** [February 6, 2025, 12:12am UTC](https://community.hubspot.com/t/form-submission-response-time/4042/14 "2025-02-06T00:12:40Z")
So I assume this still isn’t available?