# Form submission notifications

**URL:** <https://community.hubspot.com/t/form-submission-notifications/71148>\
**Category:** Account & Settings\
**Tags:** starter\
**Created:** [December 13, 2022, 7:15pm UTC](https://community.hubspot.com/t/form-submission-notifications/71148 "2022-12-13T19:15:04Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![ACadieux](https://avatars.discourse-cdn.com/v4/letter/a/c2a13f/32.png) [@ACadieux](https://community.hubspot.com/u/ACadieux)\
**Post date:** [December 13, 2022, 7:15pm UTC](https://community.hubspot.com/t/form-submission-notifications/71148/1 "2022-12-13T19:15:04Z")

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Hi,

I have form email notifications turned on and their are 3 people that are all users that should be getting these notifications. Only 1 person of the 3 is getting the notifications and the other 2 are not getting notifications. We have checked their spam folder also and no messages from Hubspot. Has anybody had this issue?

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [December 13, 2022, 7:16pm UTC](https://community.hubspot.com/t/form-submission-notifications/71148/2 "2022-12-13T19:16:03Z")

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Hi @ACadieux,

HubSpot has prepared a list of troubleshooting steps for this situation: [Not receiving HubSpot system or notification emails](https://knowledge.hubspot.com/email/not-receiving-hubspot-system-or-notification-emails)

Can you review these steps and report back?

Best regards!