# Form Submission Error

**URL:** <https://community.hubspot.com/t/form-submission-error/138400>\
**Category:** Lead Capture Tools\
**Tags:** forms\
**Created:** [August 21, 2025, 9:31pm UTC](https://community.hubspot.com/t/form-submission-error/138400 "2025-08-21T21:31:29Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![SmartListGhost](https://avatars.discourse-cdn.com/v4/letter/s/bbe5ce/32.png) [@SmartListGhost](https://community.hubspot.com/u/SmartListGhost)\
**Post date:** [August 21, 2025, 9:31pm UTC](https://community.hubspot.com/t/form-submission-error/138400/1 "2025-08-21T21:31:29Z")

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Hi all, I have some customers who’ve stated they had issues when submitting a contact us form or even getting redirected to a 404 after submission. However, I’m unable to replicate any issues on my end, everything functions as intended.

My main question here is, does Hubspot store form submission error log? I’m unable to find that anywhere so I’m assuming that’s a no but I’d like to confirm if I’m missing anything.

Thanks!

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**Author:** ![STierney](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/stierney/32/186066_2.png) [@STierney](https://community.hubspot.com/u/STierney)\
**Post date:** [August 21, 2025, 9:58pm UTC](https://community.hubspot.com/t/form-submission-error/138400/2 "2025-08-21T21:58:03Z")

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Hey @SmartListGhost - thanks for posting in the Community!  
To my knowledge, HubSpot does not provide an error log of any kind. The best solution here would be to have one of these customers (if possible) [collect a HAR file](https://knowledge.hubspot.com/help-and-resources/collect-a-har-file-for-troubleshooting) to try and inspect what may be happening on the backend - especially since you can’t replicate the error. While I realize this may be too much to ask of a customer, I wanted to put the option on the table to give us the best chance of identifying what’s going on.  
Shane, Community Manager

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**Author:** ![WebGuruz\_Tech](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/webguruz_tech/32/35272_2.png) [@WebGuruz\_Tech](https://community.hubspot.com/u/WebGuruz_Tech)\
**Post date:** [August 22, 2025, 1:48pm UTC](https://community.hubspot.com/t/form-submission-error/138400/3 "2025-08-22T13:48:07Z")

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Hi @SmartListGhost ,  
To clarify, **HubSpot does not store detailed error logs for failed form submissions** (e.g. if a user encounters a 404 after submitting, or if the form fails to send). If a submission doesn’t go through successfully, it typically won’t appear anywhere in your submissions data.  
If everything is working fine on your end but some users are reporting issues, here are a few things you can check:

- **Verify the form’s redirect URL** is correct and the destination page is published.
- **Check for issues with the page the form is embedded on** , especially if it’s not a HubSpot-hosted page.
- **Test across different browsers and devices** — sometimes browser extensions (like ad blockers) can interfere with form scripts.
- **Use session recording tools** (like Hotjar or FullStory) to see exactly what users are experiencing.

Hope this helps!