# Form Error - Human Verification

**URL:** <https://community.hubspot.com/t/form-error-human-verification/101679>\
**Category:** Lead Capture Tools\
**Tags:** forms\
**Created:** [March 4, 2024, 8:12pm UTC](https://community.hubspot.com/t/form-error-human-verification/101679 "2024-03-04T20:12:43Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![thehappysites](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/thehappysites/32/201858_2.png) [@thehappysites](https://community.hubspot.com/u/thehappysites)\
**Post date:** [March 4, 2024, 8:12pm UTC](https://community.hubspot.com/t/form-error-human-verification/101679/1 "2024-03-04T20:12:43Z")

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I’m getting an error when people submit my contact form that says “You must be a human to submit this form.” However, the form is being successfully sent/received and the contact appears within HubSpot. The success message does not appear. I have reCaptcha v3 installed. Any ideas on why this might be? Thanks in advance!

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**Author:** ![StepChange](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/stepchange/32/80635_2.png) [@StepChange](https://community.hubspot.com/u/StepChange)\
**Post date:** [March 5, 2024, 1:13am UTC](https://community.hubspot.com/t/form-error-human-verification/101679/2 "2024-03-05T01:13:19Z")

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Hi there,  
It sounds like you’re encountering an issue with the reCaptcha v3 implementation on your contact form in HubSpot. The error message **“You must be a human to submit this form”** typically indicates that the reCaptcha validation is not passing successfully.

**Here are a few steps you can take to troubleshoot this issue:**

- **Check reCaptcha Configuration:** Ensure that reCaptcha v3 is configured correctly within your HubSpot account. Double-check the site key and secret key associated with your reCaptcha setup.
- **Verify Integration:** Make sure that reCaptcha v3 is integrated correctly with your contact form. You may need to revisit the settings in HubSpot to ensure that the integration is properly set up.
- **Test in Incognito Mode:** Sometimes browser extensions or cached data can interfere with form submissions. Try testing the form in an incognito/private browsing window to see if the issue persists.
- **Check JavaScript Errors:** Inspect your browser’s developer console for any JavaScript errors that might be occurring during form submission. These errors could provide insights into what’s going wrong.  
You can also[reach out to us here](https://info.hellostepchange.com/free-hubspot-audit) if the problem still prevails.  
Best Regards,  
Div  
HubSpot Specialist  
Step Change

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**Author:** ![thehappysites](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/thehappysites/32/201858_2.png) [@thehappysites](https://community.hubspot.com/u/thehappysites)\
**Post date:** [March 6, 2024, 7:01pm UTC](https://community.hubspot.com/t/form-error-human-verification/101679/3 "2024-03-06T19:01:25Z")

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Thanks for the help, that worked! It seems like the v3 key stopped working after the roll out of Enterprise. After recreating and installing a v3 key and clearing my cache, it’s functioning again.